Chiamaka Sandra Umolu
Loganlea,QLD
Summary
Resilient professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high business standards. In my previous role, I contributed to enhancing customer satisfaction and improving overall business operations. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Multicap
Eight Miles Plains, QLD
03.2018 - Current
- Provided emotional support to individuals with physical or mental disabilities.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Advised family members on how best to provide care for disabled loved ones.
- Assisted in developing self-care skills such as personal hygiene practices.
- Administered medication according to doctor's orders and monitored side effects.
- Facilitated communication between nonverbal individuals using sign language or other methods.
Nail Technician
DSNT Nail Zone
Loganlea, QLD
07.2023 - 10.2024
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Maintained customer records for future reference.
- Educated clients on proper nail care techniques.
- Conducted consultations with clients to determine their needs and preferences.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Developed creative designs on nails using a variety of colors and materials.
- Ensured that safety protocols were followed during each service provided.
- Responded promptly to customer inquiries and complaints.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Scheduled client appointments and accepted payments.
Education
Certificate III - Nail Technology
French Beauty Academy
QLD11-2023
Diploma - Enrolled Nursing
TAFE QLD
QLD02-2021
Bachelor of Social Work - Social Work
Griffith University
QLDSkills
- Disability Services
- Incident Reports
- Client Needs Assessment
- Order Processing
- Sales Promotion
- Stock replenishment
- Merchandise Display
- Store maintenance
- Sales proficiency
- Professional Appearance
- Inventory Tracking
- Complaint Handling
- Customer Assistance
- Complex Problem-Solving
- Brand representation
- Conflict resolution techniques
- Store Cleaning
- Time Management
- Phone Etiquette
Languages
English
Full Professional
Igbo
Native/ Bilingual
References
References available upon request.
Timeline
Nail Technician
DSNT Nail Zone
07.2023 - 10.2024
Disability Support Worker
Multicap
03.2018 - Current
Certificate III - Nail Technology
French Beauty Academy
Diploma - Enrolled Nursing
TAFE QLD
Bachelor of Social Work - Social Work
Griffith University
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