Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chiang Shing Man Jaynia

Hong Kong

Summary

Dynamic professional with a proven track record in hospitality service and administrative skills, demonstrated at Starbucks and Pak Lok Travel. advanced in leveraging computer skills and strong verbal communication to enhance customer satisfaction and streamline operations. Skilled in content creation and problem-solving, consistently driving positive outcomes and innovative solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Hong Kong
01.2023 - 09.2023
  • Provided customers with product information and resolved their issues in a timely manner.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Administrative Assistant to the Director

Pak Lok Travel
Hong Kong
12.2021 - 12.2022
  • Organizing and maintaining Director's calendar and travel arrangements.
  • Creating agendas, presentations, reports, and other documents for the Director.
  • Coordinating meetings with internal and external stakeholders.
  • Conducting research on various topics as requested by the director.

Sales Associate

Loveramics
Hong Kong
01.2021 - 08.2021
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.

Education

Foundation Program - Global Studies

Monash College
Melbourne, VIC
11-2024

Diploma -

School of Continuing Education, HKBU
Hong Kong
06-2023

Skills

  • Hospitality service expertise
  • Computer and Microsoft Office Skills
  • New market research
  • Strong verbal communication
  • Problem-solving aptitude

Languages

English
Full Professional
Mandarin
Native/ Bilingual
Cantonese
Native/ Bilingual

Certification

  • Microsoft 365 Fundamentals Certificate, Microsoft
  • Investment Banking Job Simulation Certificate, J.P. Morgan
  • Inside the LVMH Certificate, LVMH
  • Certificate of Completion, UN Climate Change Learning Partnership

Timeline

Barista

Starbucks
01.2023 - 09.2023

Administrative Assistant to the Director

Pak Lok Travel
12.2021 - 12.2022

Sales Associate

Loveramics
01.2021 - 08.2021

Foundation Program - Global Studies

Monash College

Diploma -

School of Continuing Education, HKBU

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Chiang Shing Man Jaynia