All-rounder
Chiao Wen Wang (Joyce)
Self-employed
Working Holiday Visa (417),,Northern Territory
Summary
Welcoming & Hands-on Hospitality All-Rounder with over 3 years of experience across accommodation operations and front-of-house service. Proven track record managing a 70-bed facility, independently coordinating logistics, and elevating Hostelworld ratings from 8.5 to 9.1. Through 12 months of solo travels in India and Kenya, I thrive in remote environments with sharp problem-solving skills.
1
Certification
11
years of professional experience
Work History
Hostel Supervisor & All-rounder (70-Bed Hostel)
1 Year- Led a 5-member team to boost Hostelworld rating from 8.5 to 9.1 through improved service quality.
- Managed bookings, check-in/out and resolved guest inquiries promptly in a high-turnover environment.
- Performed daily housekeeping (bed-making/laundry) and breakfast service to maintain high standards.
- Implemented strict hygiene/pest control protocols to ensure 100% safety compliance.
Spoken English Tutor, Translator & Solo Backpacker
2 Years 7 Months- Delivered clear and structured English contents for adult learners with diverse backgrounds.
- Managed freelance translation and tutoring projects remotely, ensuring consistent delivery through strong digital autonomy.
- Volunteered with Indian NGO Eco Femme, supporting sustainable living and local community engagement.
- Navigated solo travels across 8+ countries, proving adaptability and real-time problem-solving.
Part-Time Banquet Server and Receptionist
3 Years 2 Months- Welcomed guests as the first point of contact, delivering high-quality service and responding promptly to requests.
- Coordinated seating and food service with the team to ensure smooth, well-executed front-of-house operations.
- Assisted with event setup, cleaning, and side work to maintain a safe, compliant environment.
Education
Bachelor of Journalism - Journalism
Skills
Lodge Operations: Accommodation Management
Independent Logistics
Bookings & Administration
Basic Meal Preparation
Core Capabilities: Interpersonal Communication
Conflict Resolution
Team Collaboration
Cross-Cultural Awareness
Languages: English (Fluent)
Mandarin (Native)
Remote Readiness: Manual Driving
Basic Property Maintenance
First Aid & CPR
Certification
- Driver’s Licence: Taiwanese Manual Car licence(NAATI-certified translation)
- NT RSA
- HLTAID011 First Aid Certificate
Timeline
Spoken English Tutor, Translator & Solo Backpacker
Self-employed
10.2023 - 05.2026
Hostel Supervisor & All-rounder (70-Bed Hostel)
Happy Taipei Hostel
11.2019 - 11.2020
Part-Time Banquet Server and Receptionist
Li Yan Banquet Hall
07.2015 - 09.2018
Shih Hsin University
Bachelor of Journalism from Journalism