Chiara Arosti
Sydney,Australia
Summary
Dynamic Optical Dispensing Manager with a proven track record at 1001 Optometry Bondi, excelling in customer relations and operations management. Expert in enhancing patient satisfaction through effective team coordination and mentoring. Skilled in sales techniques, consistently achieving operational efficiency and fostering a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optical Dispensing Manager - Practice Manager
1001 Optometry Bondi
Bondi
2025.10 - Current
- Supervised daily operations of optometry practice to ensure efficient workflow.
- Managed appointment scheduling and patient flow, enhancing service delivery.
- Trained staff on customer service protocols and best practices in patient care.
- Coordinated team meetings to evaluate performance and resolve operational challenges.
- Developed staff schedules aligned with patient demand and operational requirements.
- Monitored staff performance and addressed issues promptly.
- Coached and mentored team members to enhance job performance.
Optical Dispenser Manager - Practice Manager
1001 Optometry Eastgardens
Eastgardens
2025.04 - 2025.10
- Assisted customers in selecting suitable eyewear and lenses.
- Measured and adjusted frames for optimal fit and comfort.
- Provided exceptional customer service to enhance patient satisfaction consistently.
- Trained new employees on company policies, practices and procedures.
- Handled customer inquiries, complaints or disputes in a professional manner.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Optical Dispenser Manager - Practice Manager
1001 Optometry Bondi
Bondi
2025.02 - 2025.04
- Provided exceptional customer service to enhance patient satisfaction consistently.
- Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
- Trained new employees on company policies, practices and procedures.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Managed client frame selection processes and walked through lens options.
- Managed daily operations of optometry practice ensuring smooth workflow.
2IC - Assistant manager
1001 Optometry Bondi
Bondi
2024.10 - 2025.02
- Assisted in managing daily operations of optometry practice.
- Coordinated appointment scheduling for patients and staff.
- Implemented best practices for patient flow and office efficiency.
- Maintained up-to-date knowledge of company products and services.
Optical Dispenser
1001 Optometry Bondi
Bondi
2023.12 - 2024.05
- Assisted customers in selecting appropriate eyewear for their needs.
- Conducted fittings and adjustments for eyeglasses and contact lenses.
- Processed customer orders through optical dispensing software effectively.
- Managed daily operations including opening and closing procedures and ensuring store cleanliness.
- Processed payments accurately and efficiently utilizing point-of-sale systems.
- Assisted patients in selecting eyeglasses frames according to their facial features, style preferences and budget.
- Provided technical advice related to optical products including sunglasses, safety glasses and other vision care items.
Optician
DR Store
Pesaro, Italy
2023.07 - 2023.10
- Assisted customers in selecting appropriate eyewear based on individual needs.
- Provided precise measurements for lenses and frames to ensure optimal fit.
- Educated clients on proper care and maintenance of eyewear products.
- Utilized optical equipment for lens fitting and adjustments with accuracy.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Optics Teacher
Istituto Benelli IPSIA, Pesaro
Pesaro, Italy
2022.03 - 2023.07
- Developed lesson plans aligned with curriculum standards and student needs.
- Assessed student performance through regular quizzes and assignments.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Organized school events and extracurricular activities to promote student engagement.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Optician
Ipercoop Store
Pesaro, Italy
2021.10 - 2022.03
- Assisted customers in selecting appropriate eyewear based on individual needs.
- Provided precise measurements for lenses and frames to ensure optimal fit.
- Educated clients on proper care and maintenance of eyewear products.
- Collaborated with team members to manage inventory and restock supplies.
- Utilized optical equipment for lens fitting and adjustments with accuracy.
- Handled customer inquiries and resolved issues regarding services or products.
- Maintained a clean and organized display area to enhance customer experience.
Education
High school optician degree -
IPSIA Giuseppe Benelli
Pesaro2021-06
High School Scientific Degree -
Liceo Scientifico G. Marconi
Pesaro2016-07
Skills
- Customer relations
- Team coordination
- Effective communication
- Problem solving
- Time management
- Mentoring and coaching
- Operations management
- Sales techniques
- Business development
- Decision making
- Customer service
- Patience
Certification
- Higher Course in Refractive Techniques focused on the ametrope individual, 03/01/22 - 07/01/22
- Licence for the optician's profession (July 2021)
- Driver's license
Personal Information
Date of Birth: 02/24/97
Timeline
Optical Dispensing Manager - Practice Manager
1001 Optometry Bondi
2025.10 - Current
Optical Dispenser Manager - Practice Manager
1001 Optometry Eastgardens
2025.04 - 2025.10
Optical Dispenser Manager - Practice Manager
1001 Optometry Bondi
2025.02 - 2025.04
2IC - Assistant manager
1001 Optometry Bondi
2024.10 - 2025.02
Optical Dispenser
1001 Optometry Bondi
2023.12 - 2024.05
Optician
DR Store
2023.07 - 2023.10
Optics Teacher
Istituto Benelli IPSIA, Pesaro
2022.03 - 2023.07
Optician
Ipercoop Store
2021.10 - 2022.03
High school optician degree -
IPSIA Giuseppe Benelli
High School Scientific Degree -
Liceo Scientifico G. Marconi