Chiara Buzzoni
Italy
Summary
Professional with strong focus on hospitality and customer service, prepared for this role. Experienced in delivering exceptional dining experiences while maintaining high standards. Adept at working collaboratively, flexible with changing needs, and reliable in fast-paced environments. Skilled in communication, multitasking, and problem-solving, with positive and approachable demeanour.
Overview
5
5
years of professional experience
Work History
Waitress Trainee
Klink Restaurant
05.2022 - 09.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Catering Assistant
Ristorante Da Giuseppe
02.2020 - 04.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanour under pressure during high-stress situations, contributing to overall success of catered events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
Waitress
Food Festival
08.2019 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Fashion Degree - Fashion
Università Di Bologna
Rimini07-2016
High School Diploma -
Istituto Professionale L.Einaudi
Ferrara07-2008
Skills
- Cleanliness
- Table Setting
- Order Taking
- Handling Complaints
- Food presentation
- Allergy awareness
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Food Running
- Guest Engagement
- Team member support
Languages
Italian
Native or Bilingual
English
Limited Working
Timeline
Waitress Trainee
Klink Restaurant
05.2022 - 09.2024
Catering Assistant
Ristorante Da Giuseppe
02.2020 - 04.2022
Waitress
Food Festival
08.2019 - 09.2019
Fashion Degree - Fashion
Università Di Bologna
High School Diploma -
Istituto Professionale L.Einaudi
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