CHIARA GALLETTA

• Coordinated with catering staff to deliver food services for special events and functions.
• Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.

*Reference: Amber 0403288115

• Oversee all aspects of the cafe's daily operations, ensuring smooth and efficient workflow.
• Provide excellent customer service, consistently meeting and exceeding customer expectations.
• Develop and implement effective strategies to maximize sales and profitability.
• Manage inventory, including ordering and maintaining appropriate stock levels.
• Handle customer complaints and resolve issues in a professional manner.

*Reference: Eric 0411334207

• SA -Passionfruit/

• Kept alcoholic beverages well-stocked and organized to meet expected demands
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
• Maintained a clean and orderly bar
• Greeted guests with a positive and helpful attitude at all the times.

*Reference: Sarah 0412310853

• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Function administration: bookings, enquiries and emails.
• Correctly calculated inventory and ordered appropriate supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.

*Reference: Marius 07930000692