Chiara Garvey
Port Lincoln ,SA
Summary
Detail-oriented and diligent professional with a solid background in bookkeeping and administrative assistance. Adept in accounting principles and proficient in the MS Office Suite, with extensive experience managing financial records in fast-paced environments. Recognized for strong organisational and communication skills, as well as the ability to manage multiple tasks simultaneously. Proven track record in contributing to operational efficiency by ensuring meticulous record-keeping and effective management of financial data, ultimately improving office workflow and overall productivity.
Overview
11
11
years of professional experience
Work History
Bookkeeping Administrative Assistant
AS Building
Port Lincoln , SA
07.2022 - Current
- Reduced financial discrepancies by verifying accounting statements.
- Assisted in the development and maintenance of financial databases and software systems.
- Reconciled expenses and financial records.
- Reviewed and implemented improvements to accounting processes and procedures.
- Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
- Maintained customer relations by responding to inquiries in a timely manner.
- Assisted with month-end close processes including reconciling intercompany accounts and resolving discrepancies between actual results and forecasted figures.
- Created purchase orders for goods ordered by departments within the organisation.
- Checked figures and postings for correct entry and proper codes.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
Patient Service Officer /ED Ward Clerk
Eyre and Far North Local Network
Port Lincoln , SA
04.2023 - 06.2024
- Worked with team members to provide traffic and crowd control during special events or emergencies.
- Monitored client progress and updated case files accordingly.
- Maintained accurate records and documented client data in company databases.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Identified opportunities for process improvement initiatives within the organization.
- Answered phone calls professionally and provided information to callers as needed.
- Scheduled appointments for clients who needed further assistance or had more complex requirements.
- Ensured compliance with industry standards while performing daily tasks.
- Provided patient information to facilitate timely admissions and discharges.
Barista - Assistance in Motel Reception
Shaen Street Café - Motel
Port Lincoln , SA
04.2022 - 04.2024
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Oversaw recruiting, interviews and new employee hiring.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Assisted guests at check-in, providing information on various services within hotel.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer and Business Support Officer
Frank Garveys Crash Repairs
Port Lincoln , SA
01.2014 - 04.2023
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed policies and procedures related to customer service operations.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organisation.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Answered incoming calls, emails and written correspondence from customers, vendors and other stakeholders.
- Processed invoices, purchase orders and other financial transactions in accordance with company policies.
- Provided strategic direction on prioritization, integration and resource application.
Education
Human Resources Management
Flinders University
Adelaide, SA11-2023
Aboriginal Cultural Learning -
Certificate of Competition
Port Lincoln, SA07-2023
SA Public Sector Code of Ethics Awareness
Certificate of Completion
Port Lincoln 07-2023
Emergency Awareness (Fire Safety)
Certificate of Completion
Port Lincoln, SA07-2023
Manual Tasks (Theory)
Certificate of Completion
Port Lincoln, SA07-2023
Hand Hygiene Accreditation
Certificate of Completion
Port Lincoln, SA07-2023
Skills
- Invoice process
- Confidentiality
- Tax preparation
- Accounts receivable management
- Bank reconciliation
- Regulatory compliance
- Verbal and written communication
- Microsoft Excel expertise
- Continuous improvement
- Data maintenance processes
- Analytical mindset
References
References available upon request.
Timeline
Patient Service Officer /ED Ward Clerk
Eyre and Far North Local Network
04.2023 - 06.2024
Bookkeeping Administrative Assistant
AS Building
07.2022 - Current
Barista - Assistance in Motel Reception
Shaen Street Café - Motel
04.2022 - 04.2024
Customer and Business Support Officer
Frank Garveys Crash Repairs
01.2014 - 04.2023
Human Resources Management
Flinders University
Aboriginal Cultural Learning -
Certificate of Competition
SA Public Sector Code of Ethics Awareness
Certificate of Completion
Emergency Awareness (Fire Safety)
Certificate of Completion
Manual Tasks (Theory)
Certificate of Completion
Hand Hygiene Accreditation
Certificate of Completion
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