CHIARA GILCHRIST
Craignish
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Night Owl Hervey Bay
02.2025 - 07.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Barista Trainee
Zarraffa's Coffee Maryborough
02.2025 - 03.2025
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
Manager
Shell Service Station
07.2024 - 11.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managing the reallocation of shifts when required
- Calculating employee hours and forwarding to bosses for payroll
- Training staff in various areas for their positions
- Enacted ordering duties for the entire site, including ordering for promotions
- Rolling out new monthly promotional changes
- Utilising Quick Fuel to solve tech issues promptly
- Emailing fuel deliveries + other communications with head office
- Completing monthly checklists
- Responding to staff with assistance when off site
- Coaching staff through difficult customer interactions
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Console Operator
Shell
02.2023 - 07.2024
- Operated Point of sale system and cash register
- Entering of fuel deliveries into POS
- Closing and opening of the store
- End of day duties and completion
- Restocking fridges shelves as well as stock rotation
- Inside and outside cleaning maintenance of shop and site
- Handling customer queries and complaints
- Upselling promotional products
Site Manager
United
11.2022 - 01.2024
- Organised daily tasks based on urgency and importance
- Completed projects on time in a time-efficient manner
- Applied knowledge of marketing operations and promotional campaigns
- Kept an upbeat attitude despite challenges
- Aided with recruiting and interviewing employees
- Acted as a mediator for problem-solving and conflict resolution
- Contribute to a collaborative team environment and fostered positivity
- Roster creation
- Payroll responsibilities
- Interfacing with Auditors
- Responding to Head Office emails
Console Operator
United
02.2022 - 11.2022
- Met deadlines, provided quality customer service, and was always ready to offer a helping hand
- Developed trust with customers by providing exemplary service
- Handled the management and rotation of stock to ensure shelves were stocked with quality products
- Communicated with sales reps
- Prepared food by following health and safety regulations
- Cleaning experience in various scenarios and places
- Work orders for site maintenance
- Interfacing with sales reps
- Daily, weekly and monthly checklist
- End of day duties
Food and Beverage Attendant
Retro Espresso Coffee Co
11.2019 - 06.2022
- Maintained a high level of professionalism and productivity while working in a fast-paced environment and under pressure
- Delivered skilled customer service while working with management to solve problems
- Attentive and enthusiastic about expanding knowledge and skills
- Engaged in team and staff meetings and offered a constructive attitude and perspective
Kitchen Hand
Em Thai
04.2019 - 08.2019
- Handled food, engaged in waitress and service duties
- Assisted with cleaning and maintenance of shop interior
- Remained proactive and regularly took the initiative to achieve desired results
- Adhered to all regulatory policies and laws
- Retained poise and positivity even during challenging times
- Performed work objectives with flexibility and agility
Education
Maryborough State High School
11.2019
Skills
- Retail transactions processing
- Upselling sales techniques
- Multitasking
- Cash register operation
- Cash handling accuracy
- Product restocking
- Time management
- Espresso machine operation
- Problem-solving
- Physical stamina
- Safe food handling practices
- Exceptional customer service
Languages
English
Timeline
Retail Assistant
Night Owl Hervey Bay
02.2025 - 07.2025
Barista Trainee
Zarraffa's Coffee Maryborough
02.2025 - 03.2025
Manager
Shell Service Station
07.2024 - 11.2024
Console Operator
Shell
02.2023 - 07.2024
Site Manager
United
11.2022 - 01.2024
Console Operator
United
02.2022 - 11.2022
Food and Beverage Attendant
Retro Espresso Coffee Co
11.2019 - 06.2022
Kitchen Hand
Em Thai
04.2019 - 08.2019
Maryborough State High School
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