CHIARA GILCHRIST
CRAIIGNISH,Australia
Summary
Highly determined customer service representative with 5 years of experience in the industry. This includes roles in award-winning service stations acclaimed for outstanding customer service delivery. I have brief managerial experience spanning seven months across two roles.
Overview
6
6
years of professional experience
Work History
Manager
Shell Service Station
07.2024 - 11.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managing the reallocation of shifts when required
- Calculating employee hours and forwarding to bosses for payroll
- Training staff in various areas for their positions
- Enacted ordering duties for the entire site, including ordering for promotions
- Rolling out new monthly promotional changes
- Utilising Quick Fuel to solve tech issues promptly
- Emailing fuel deliveries + other communications with head office
- Completing monthly checklists
- Responding to staff with assistance when off site
- Coaching staff through difficult customer interactions
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Console Operator
Shell
02.2023 - 07.2024
- Operated Point of sale system and cash register
- Entering of fuel deliveries into POS
- Closing and opening of the store
- End of day duties and completion
- Restocking fridges shelves as well as stock rotation
- Inside and outside cleaning maintenance of shop and site
- Handling customer queries and complaints
- Upselling promotional products
Site Manager
United
11.2022 - 01.2024
- Organised daily tasks based on urgency and importance
- Completed projects on time in a time-efficient manner
- Applied knowledge of marketing operations and promotional campaigns
- Kept an upbeat attitude despite challenges
- Aided with recruiting and interviewing employees
- Acted as a mediator for problem-solving and conflict resolution
- Contribute to a collaborative team environment and fostered positivity
- Roster creation
- Payroll responsibilities
- Interfacing with Auditors
- Responding to Head Office emails
Console Operator
United
02.2022 - 11.2022
- Met deadlines, provided quality customer service, and was always ready to offer a helping hand
- Developed trust with customers by providing exemplary service
- Handled the management and rotation of stock to ensure shelves were stocked with quality products
- Communicated with sales reps
- Prepared food by following health and safety regulations
- Cleaning experience in various scenarios and places
- Work orders for site maintenance
- Interfacing with sales reps
- Daily, weekly and monthly checklist
- End of day duties
Food and Beverage Attendant
Retro Espresso Coffee Co
11.2019 - 06.2022
- Maintained a high level of professionalism and productivity while working in a fast-paced environment and under pressure
- Delivered skilled customer service while working with management to solve problems
- Attentive and enthusiastic about expanding knowledge and skills
- Engaged in team and staff meetings and offered a constructive attitude and perspective
Kitchen Hand
Em Thai
04.2019 - 08.2019
- Handled food, engaged in waitress and service duties
- Assisted with cleaning and maintenance of shop interior
- Remained proactive and regularly took the initiative to achieve desired results
- Adhered to all regulatory policies and laws
- Retained poise and positivity even during challenging times
- Performed work objectives with flexibility and agility
Education
Maryborough State High School
Maryborough, QLD11.2019
Skills
- Stock Management
- Customer Service
- Critical Thinking Skills
- Initiative and Problem-solving Abilities
- Active Listening
- Time Management
- Flexibility and Adaptability
- Collaboration & Teamwork
- Customer service
- Decision-making
- Team leadership
- Time management
Languages
English
Timeline
Manager
Shell Service Station
07.2024 - 11.2024
Console Operator
Shell
02.2023 - 07.2024
Site Manager
United
11.2022 - 01.2024
Console Operator
United
02.2022 - 11.2022
Food and Beverage Attendant
Retro Espresso Coffee Co
11.2019 - 06.2022
Kitchen Hand
Em Thai
04.2019 - 08.2019
Maryborough State High School
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