Chiara Grima
KELLYVILLE RIDGE
Summary
I have worked in many different high pressure environments all involving communication with customers and staff members within high pressure situations. These environments have allowed me to develop innovative methods of overcoming a problem, organisation, and empathy to ensure satisfaction. I am reliable and focused on continuous contentment and improvement of those I work with and for.
Overview
3
3
years of professional experience
Work History
Tutor
Myself
12.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
Online Grocery Associate
Woolworths Group
07.2023 - Current
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Retail Worker
Zoo Clothing
11.2022 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Ice Cream Server
Baskin Robbins Ice Cream
04.2022 - 11.2022
- Processed sales transactions for cash, debit, and credit purchases.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Waitress
Eat Grk
10.2021 - 04.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Speech And Hearing Sciences - Medicine, Health And Human Sciences
Macquarie University
Sydney, NSW08-2030
Skills
- Patience and empathy
- Team collaboration
- Verbal and written communication
- Organisation and preparation
Timeline
Tutor
Myself
12.2024 - Current
Online Grocery Associate
Woolworths Group
07.2023 - Current
Retail Worker
Zoo Clothing
11.2022 - 07.2023
Ice Cream Server
Baskin Robbins Ice Cream
04.2022 - 11.2022
Waitress
Eat Grk
10.2021 - 04.2022
Bachelor of Speech And Hearing Sciences - Medicine, Health And Human Sciences
Macquarie University
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