Summary
Overview
Work History
Education
Skills
Timeline
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Chiara Grima

Kellyville,NSW

Summary

I am a passionate and driven worker who always aims to achieve goals and help others. I have worked in many diverse high-pressure environments, all involving communication with customers, students and staff members. These environments have allowed me to develop innovative methods of overcoming problems, organisation, and empathy to ensure satisfaction. I am reliable and focused on continuous improvement and the contentment of those I work with and for.

Overview

4
4
years of professional experience

Work History

Teacher Aide

Santa Sophia Catholic College
03.2025 - Current
  • Supported classroom activities, enhancing student engagement and learning experiences.
  • Facilitated small group activities, promoting peer interaction and collaboration.
  • Developed resource materials that improved accessibility for students with special needs.

Tutor

Myself
12.2024 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.

Online Grocery Associate

Woolworths Group
07.2023 - Current
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.

Retail Worker

Zoo Clothing
11.2022 - 07.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Ice Cream Server

Baskin Robbins Ice Cream
04.2022 - 11.2022
  • Processed sales transactions for cash, debit, and credit purchases.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Waitress

Eat Grk
10.2021 - 04.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

Bachelor of Secondary Education / Humanities - Education

Australian Catholic University
08-2029

Skills

  • Patience and empathy
  • Team collaboration
  • Verbal and written communication
  • Organisation and preparation

Timeline

Teacher Aide

Santa Sophia Catholic College
03.2025 - Current

Tutor

Myself
12.2024 - Current

Online Grocery Associate

Woolworths Group
07.2023 - Current

Retail Worker

Zoo Clothing
11.2022 - 07.2023

Ice Cream Server

Baskin Robbins Ice Cream
04.2022 - 11.2022

Waitress

Eat Grk
10.2021 - 04.2022

Bachelor of Secondary Education / Humanities - Education

Australian Catholic University

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Chiara Grima