CHIARA MCAULEY
Mount Eliza,Australia
Summary
Results-driven professional with a proven track record of leadership excellence. Expertise in strategic planning, team collaboration, and driving projects to completion. Focused on fostering a collaborative environment, ensuring adaptability, and delivering impactful outcomes. Recognized for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PINES Centre Leader
Peninsula Leisure
10.2022 - Current
- Responsible for all aspects of the daily operations of the Pines Forest Aquatic Centre for the summer season. The Pines is a part of the suite of facilities operated by Peninsula Leisure; a subsidiary company wholly owned by Frankston City Council.
- Responsible for managing the day-to-day operations of the centre including facility presentation to maintain and meet professional standards, facility hire and user group organisation and communication, customer experience, café operations, rostering staff, risk management and facility maintenance.
- Involved in the recruitment, onboarding and training of new Peninsula Leisure employees.
- Delivery of monthly reports to council partners.
- Facility nominated for Aquatic Recreation Victoria (ARV) Seasonal Facility of the Year in 2023.
Duty Manager
Peninsula Leisure
05.2022 - Current
- Managing the day-to-day operations of facilities owned or managed by Peninsula Leisure to ensure services and activities are delivered in a safe environment and meet the standards and values of PL as well as any relevant regulatory requirements.
- Management of staff from numerous departments, as well as a wide range of members and guests from all backgrounds and abilities, maintaining a professional public image and creating a safe, informative and friendly environment.
- Responding to any issues that may arise across the facility, including first aid emergencies, operational issues and customer complaints.
- Respond to and manage customer complaints or operational issues that may arise, including management of pool plant equipment in line with maintenance procedures and processes to minimise impact on health and safety and business continuity.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Pool Lifeguard
Peninsula Leisure
10.2017 - Current
- Supervision of a wide demographic of patrons within an aquatic environment, ensuring accessibility and safety for patrons of all ages and needs
- Ensuring the provision of a safe and welcoming aquatic environment for members and guests, whilst ensuring high standards of supervision and customer service are maintained for those engaged in aquatic activities.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support, working alongside with a large and diverse team.
Pool Attendant
Peninsula Hot Springs
02.2021 - 05.2022
- Member of a large team at one of Victoria's premier tourist destinations.
- Responsibilities included monitoring of the quality of the pool water and temperature, provision of First Aid, and ensuring customer experience was of the highest standard
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
School Program Coordinator
Mornington Lifesaving Club
11.2018 - 02.2023
- Coordination and provision of a Water Safety education program to a diverse range of local schools and organisations.
- Responsible for the recruitment, onboarding, training and rostering of staff.
- Working closely with children from a wide variety of backgrounds, ensuring they have access to the opportunity to develop important lifesaving skills.
- Strengthened community partnerships by establishing mutually beneficial relationships with local schools.
- Evaluated the effectiveness of current programs, making necessary adjustments to improve outcomes consistently.
- Program was nominated for Lifesaving Victoria's Excellence Awards.
Volunteer Surf Lifesaver
Mornington Life Saving Club
01.2014 - 03.2023
- Volunteer supervision of the beach over the summer period, working as a member of a large and diverse team
- Opportunities to lead patrols, training programs and learn important leadership skills
- Interaction with members of the public, including public education and provision of First Aid
Education
Bachelor of Science - Psychology, Zoology
Monash University
Clayton, Melbourne11-2023
High School Diploma -
Flinders Christian Community College
Tyabb, VIC01.2018
Skills
- Leadership
- Conflict resolution
- Flexibility
- Strategic planning
- Teamwork
- Critical Thinking
- Initiative
- Accountability
Accomplishments
Awarded Peninsula Leisure Employee of the Year in 2024.
Certification
- Pool Lifeguard Certificate
- CPR & Advanced Resuscitation
- Level 2 First Aid
- Working with Children Check
Timeline
PINES Centre Leader
Peninsula Leisure
10.2022 - Current
Duty Manager
Peninsula Leisure
05.2022 - Current
Pool Attendant
Peninsula Hot Springs
02.2021 - 05.2022
School Program Coordinator
Mornington Lifesaving Club
11.2018 - 02.2023
Pool Lifeguard
Peninsula Leisure
10.2017 - Current
Volunteer Surf Lifesaver
Mornington Life Saving Club
01.2014 - 03.2023
Bachelor of Science - Psychology, Zoology
Monash University
High School Diploma -
Flinders Christian Community College
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