Dedicated and passionate with a diverse background in customer service, mentoring, and healthcare, complemented by ongoing nursing studies. This experience has developed strong communication, organisational, and problem-solving skills. The ability to work effectively under pressure, manage sensitive information, and engage with individuals from diverse backgrounds has been honed. Entering the third year of nursing studies, these skills, a strong work ethic, and a commitment to patient care are now ready to be applied in a clinical role.
Experience in aged care has provided the opportunity to work effectively in high-pressure environments. Skills in attending to individuals' needs, ensuring satisfaction, and upholding the organisation's reputation. This role has strengthened the capacity to deliver exceptional service while managing tasks efficiently and professionally.
Experience as a mentor, debating coach, and musical coach has involved supporting students from Year 5 to Year 12. These roles have developed the ability to cater to diverse learning needs by tailoring approaches to ensure students understand content and feel prepared for debates or performances. A supportive environment is prioritised, fostering comfort for students to discuss concerns and work through challenges to achieve their goals.
Knowledge of various medical terms has been gained, along with proficiency in using medical software. Valuable customer service skills including addressing patients' concerns and providing a high standard of service both in person and over the phone. This role has enhanced the ability to communicate effectively and manage sensitive information.
A broad range of skills were developed in hospitality, including customer service both in person and over the phone. Experience with the till built confidence in handling transactions and performing fast calculations. These responsibilities enhanced the ability to communicate with customers effectively and operate in a fast-paced environment.
Volunteering at various Red Shield events and serving at a local church provided valuable experiences assisting people of various ages and backgrounds. Skills in money handling were developed, with a focus on accuracy and accountability, while reliability as a worker was established. These experiences enhanced interpersonal and organisational skills, enabling effective task coordination and support in diverse settings.