Chiara Isabella Vincenzo
Elwood,VIC
Summary
Qualified hotel industry expert with a passion for hospitality. Skilled in working under pressure and adapting to new situations and challenges. Motivated to learn, grow and excel in the hotel industry. Devoted to delivering quality service and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
The Royce Hotel
02.2023 - Current
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Boosted employee morale through regular recognition of outstanding performance, fostering positive work atmosphere conducive to exceptional service delivery.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Kitchen Hand
R.T.B Cafe And Pizza Bar
12.2022 - 06.2023
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Supported chefs in food preparation tasks, preparing dishes myself
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Front Office Receptionist
FREIgeist Göttingen Innenstadt, A Member Of Design Hotels
01.2022 - 07.2022
- Developed proficiency in use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Coordinated group bookings for special events or conferences, providing tailored customer service to meet unique client needs.
- Processed financial transactions accurately, ensuring proper billing practices and minimizing discrepancies.
- Assisted in training new team members on hotel policies and procedures, contributing to cohesive front office team.
Apprenticeship - Hotel Industry Expert
FREIgeist Göttingen Innenstadt, A Member of Design Hotels
08.2019 - 01.2022
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at end of shifts.
- Contributed to company's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Enhanced guest satisfaction by efficiently communicating via phone, e-mail or in person and managing check-in and check-out processes
Food and Beverage Supervisor
Landhotel Groß Schneer Hof
12.2018 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Front Office Receptionist, Waitress
Landhotel Groß Schneer Hof
01.2014 - 11.2017
- Ensured accurate record-keeping of guest information within hotel's database system to facilitate efficient future reservations and personalized experiences upon return visits.
- Maintained high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Facilitated seamless communication between departments by acting as reliable point of contact for internal staff members seeking assistance or information from front office team.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Advanced Diploma - Leadership And Management
Kent Institute Australia
Melbourne, VIC12.2024
Diploma - Leadership And Management
Kent Institute Australia
Melbourne, VIC12.2023
Apprenticeship - Hotel Industry Expert -
Berufsbildende Schulen Ritterplan
Göttingen, Germany01.2022
High School Diploma -
Hainberg Gymnasium Göttingen
Göttingen, Germany01.2017
Skills
- Staff Leadership
- Strong Communication
- Exceptional Customer Service
- Problem-Solving Skills
- Team Player
- Eye for Detail
- Organizational Skills
- Multitasker
- MS Office: Word, Excel, PowerPoint
- RSA course, Allergens course
- Protel, RMS and SevenRooms booking systems
Languages
German
English
Italian
French
Other Experiences
Student Exchange, Lycée Francisque Sarcey, Arpajon, France, 09/2015 - 12/2015
Work and Holiday Australia, 12/2017 - 12/2018
References
- FREIgeist Göttingen Innenstadt, A Member of Design Hotels - contact details on request
- Landhotel Groß Schneer Hof - contact details on request
- The Royce Hotel - contact details on request
- Luke Bourne (February 2018-December 2018)
- Lived and traveled with Luke
- Assisted in business operations
Timeline
Food and Beverage Supervisor
The Royce Hotel
02.2023 - Current
Kitchen Hand
R.T.B Cafe And Pizza Bar
12.2022 - 06.2023
Front Office Receptionist
FREIgeist Göttingen Innenstadt, A Member Of Design Hotels
01.2022 - 07.2022
Apprenticeship - Hotel Industry Expert
FREIgeist Göttingen Innenstadt, A Member of Design Hotels
08.2019 - 01.2022
Food and Beverage Supervisor
Landhotel Groß Schneer Hof
12.2018 - 08.2019
Front Office Receptionist, Waitress
Landhotel Groß Schneer Hof
01.2014 - 11.2017
Advanced Diploma - Leadership And Management
Kent Institute Australia
Diploma - Leadership And Management
Kent Institute Australia
Apprenticeship - Hotel Industry Expert -
Berufsbildende Schulen Ritterplan
High School Diploma -
Hainberg Gymnasium Göttingen
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