Experience healthcare professional with over 18 years of experience in nursing/ surgical instrument company/ Chinese Medicine field. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled at risk assessment and monitoring client vitals, essential health/ social needs and confidently handle clients' home health needs with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jenny Lu
Ringwood East,VIC
Summary
Overview
20
years of professional experience
Work History
Jenny Acupuncture Ringwood East, VIC
Licensed Acupuncturist
03.2014 - Current
Job overview
- Diagnosed and treated approximately 100 new patients per year using principles of TCM.
- Identify and evaluate co-existing needs assessment
- Conducted patient assessments and implemented techniques and strategies to balance and harmonize mind, body and spirit.
- Maintained detailed and complete records of health care plans and prognoses.
- Helped patients manage pain, gynecology issue and other physical problems through acupuncture sessions.
- Counseled patients on beneficial lifestyle changes to complement acupuncture treatments and possible of referral to other allied health.
- Inserted needles, cupping, massage to provide acupuncture treatment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible according to patient's condition.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Jenny Acupuncture Ringwood East, VIC
Airbnb Host
04.2018 - Current
Job overview
- 5-star rating as Airbnb Host since 2018.
- Active listening and interpersonal skills with eye-detailed empathy person provide continuously surpassing guest expectations of a home environment.
- Performed in financial activities such as setting room rates, establishing budgets and allocating funds to ongoing service fees.
- Greet and assist guests in enquiries or reservations.
- Manage guest complaints well to maintain high guest satisfaction rates.
- Accommodate last-minute requests or the diversity and inclusion guests, achieving top service and repeating business. Diversity and inclusion guests included infants, youth justice clients, travelerss, working holiday people, job requirements, refugees, a divorcee, immigration family, family visits and retired couples.
- Established $40,000 rental sales annually.
- Promote and assist people with how to run Airbnb in their free time.
- Performed home decorating skills to make the place feel like home.
KincareClayton, VIC
Home Care Worker
06.2018 - Current
Job overview
- Build rapport with vulnerable ageing and disability clients.
- Engaged clients promoting meaningful conversation, do some activity to maintain self-esteem while providing personal care assistance.
- Increase the client's awareness the right of accepting aged-care package.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to patient/ family/ nutritionist agreed prescribed diets.
- Monitored progress and documented patient health status changes to keep care team updated.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with self-administered medications.
A-Spine Holding Group CorpTaipei, Taiwan
Product Specialist
04.2007 - 10.2010
Job overview
- Assist international sales manager in managing accounts from purchase order, contract management, payment receivable and first-party logistic service.
Researched product's technical specifications and accurately communicated information.
Plan expanded knowledge of surgical spinal implant product line.
Provide in-house product training for users.
Attend or prepare the conference documents and present them to the surgeon user and company.
Maintain and establish a good rapport with accounts, surgeons and colleagues.
Arrange health promotion and conference exhibition booth arrangements.
Monitor all products under sterile conditions and according to sterilization package requirements.
Complete the translation and writing spinal implant project according to ISO 13485.
Coordinate FDA application and document preparations.
Efficient in shipping management and arranging marketing activity
Work with ODM/OEM account.
Complete in-depth reviews of market conditions and customer preferences for Osteo-G® Bone Void Filler, and Kyphoplasty products.
Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Negotiate the payment terms to meet customers' needs for international marketing promotion.
Identified appropriate marketing channels and targeted customers for campaigns.
Write engaging messages in marketing networks as websites.
Assign to evaluate the manufacturer's product developed line according to ISO13485 documents.
Ivanhoe Private Rehabilitation HospitalIvanhoe, VIC
Registered nurse
01.2004 - 03.2007
Job overview
- Ivanhoe Private hospital specialised in acquired brain injury.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Audited charts and reviewed clinical documents to verify accuracy.
- Causal emergency work in Austin Hospital Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
Wok And RollBendigo, VIC
Cashier Team Lead
07.2003 - 01.2004
Job overview
- Trained team members on cash register operation and cash handling.
- Directed team of 3 cashiers to maximize performance and deliver exceptional service to every customer.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Analyzed purchases for signs of fraud.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Education
RMIT Melbourne, VIC
High School Diploma
11.2023
University Overview
Continuing education in Diploma of Community services ( case management)
RMIT UniversityBundoora, VIC
Master Of Applied Science from Chinese Herbal Medicine
02.2018
University Overview
RMIT UniversityBundoora, VIC
Master of Applied Science
02.2013
University Overview
Aminya Natural Therapies AcademySunshine Coast, QLD
High School Diploma
2006
University Overview
La Trobe UniversityBendigo, VIC
Bachelor of Science
02.2004
University Overview
Tatung UniversityTaipei, Taiwan
Master of business administration in EMBA
University Overview
ZhengDa UniversityTaipei Taiwan
Credit course of strategy management
University Overview
Skills
- Active Listening, Advocacy
- Systems Thinking, Problem analysis
- Detail-Oriented, Empathy
- Calm and Professional Under Pressure
- Strength-based approach Communication and Interpersonal Skills
- Workload delegation and monitoring
- Verbal and Written Communication
- Time Management
- Record Maintenance
- Diversity skills, Computer skills
Accomplishments
Accomplishments
- 2018 Supercharge your fertility practice - IICMC 3 days conference
- 2018 Master of Applied Science (Chinese Herbal Medicine) in RMIT
- 2016 Advanced Constitutional Facial Acupuncture Renewal by Mary Elizabeth Wakefield 2015 Dr
- Xhu Micropulse workshop for 3 days
- 2015 Dr
- Qi advanced Navel acupuncture 4 days workshop2014 Dr
- So Emotion Pulse Taking in Beijin 4 days workshop2014 Dr
- Qi introductory Navel acupuncture 4 days workshop2014 Chinese Medicine Treatment of Infertility by Prof
- Xu Xin2014 Dr
- Wei Pulse Taking in ShenZeng 5 days workshop.
Timeline
Home Care Worker
Kincare
06.2018 - Current
Airbnb Host
Jenny Acupuncture
04.2018 - Current
Licensed Acupuncturist
Jenny Acupuncture
03.2014 - Current
Product Specialist
A-Spine Holding Group Corp
04.2007 - 10.2010
Registered nurse
Ivanhoe Private Rehabilitation Hospital
01.2004 - 03.2007
Cashier Team Lead
Wok And Roll
07.2003 - 01.2004
RMIT
High School Diploma
RMIT University
Master Of Applied Science from Chinese Herbal Medicine
RMIT University
Master of Applied Science
Aminya Natural Therapies Academy
High School Diploma
La Trobe University
Bachelor of Science
Tatung University
Master of business administration in EMBA
ZhengDa University
Credit course of strategy management
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