Chibang Liang
Sydney,NSW
Overview
3
3
years of professional experience
Work History
Assistant Hotel Manager
Guangzhou Jiafei Hotel Management Co., Ltd.
GuangZhou, Guangdong
08.2022 - 01.2023
- Assisted Hotel Manager in daily operations, staff scheduling, and guest service management.
- Coordinated interdepartmental efforts between housekeeping, front desk, and F&B to ensure smooth operations.
- Addressed customer complaints while upholding service quality standards.
Marketing Intern
Guangzhou Hengzhisheng Trading Co., Ltd.
Guangzhou, Guangdong
07.2020 - 01.2021
- Created and executed social media strategies to increase customer engagement.
- Analyzed market trends to identify potential opportunities.
- Generated weekly reports on progress of marketing initiatives.
- Managed social media accounts, creating engaging posts and monitoring user interactions.
Education
Bachelor of Commerce - Marketing
Univerisity of Queensland
Brisbane, QLD12-2023
Master of Commerce - International Business
University of New South Wales
Sydney, NSWSkills
- Guest service and support
- Staff scheduling and coordination
- Social media strategy
- Market analysis and research
- Time management
- Customer segmentation
- SEO
- Social media marketing
- Strategic marketing
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Assistant Hotel Manager
Guangzhou Jiafei Hotel Management Co., Ltd.
08.2022 - 01.2023
Marketing Intern
Guangzhou Hengzhisheng Trading Co., Ltd.
07.2020 - 01.2021
Bachelor of Commerce - Marketing
Univerisity of Queensland
Master of Commerce - International Business
University of New South Wales