Chien Thang Tran Vo
Brisbane,QLD
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. A motivated, engaging, dynamic and focused professional with a drive to deliver more than results. Proven track record of effectively leading and managing all aspects of restaurant chains, and of making guests feels cared for, valued and respected. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
ABC
2014.01 - Current
- Responsible for the overall operation and management of the restaurant chain.
- Manage the financial aspects of the restaurants, including annual budgets and financial reports
- Review business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyze business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals.
- Successfully implemented an internal marketing program that increased Post Covid yearly sales by $200,000
- Routinely meet with owners and stakeholders to follow-up on legislation changes.
- Negotiate with legal advisors of Supply Agreements, and Franchise Agreements and all related documents
Executive Assistant Manager
Royal Plaza
2008.01 - 2010.12
- Implemented service and revenue strategies in operations areas to increase capture ratios and revenues.
- Involved with hotel's group and transient revenue strategy including funnel reviews to ensure actions were aligned with hotel's goals.
- Engaged with Hotel's site-inspection process and immersion of new sales team members.
- Led team in service execution of large high profile events and concerts.
- Updated team members about changes in hotel products, services, pricing and policies.
- Supported the Front Office department in training and developing staff.
- Maintained a high standard of cleanliness and presentation in all areas of the hotel
- Ensured all accounting practices and processes were achieved per hotel-specific standards.
- Ensured the safety and security of the hotel, guests and patrons
Assistant Operation Manager
Grand Hotel Suisse Majestic
2005.08 - 2007.11
- Worked closely with the Head of Operations in making recommendations and to implement changes as appropriate.
- Financial responsibility of $16.5 million operation.
- Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
- Performed regular job site observations to provide direction for all general contractor personnel.
- Prepared and followed through on all required punch lists.
- Oversaw the entire building turnover process, while enhancing communication between all construction management.
- Determined the project schedule, which included the sequence of all construction activities.
Assistant Front Office Manager
Grand Hotel Suisse Majestic
2003.01 - 2005.07
- Assisted with the management of all operational departments as required
- Professional development of Guest Service Agents & Porters to ensure strong succession planning
- Involvement in and management of setting KPI's for Front Office & guest satisfaction
- Processed and assisted with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assisted in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attended to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Oversaw of whole guest experience from reservation through to departure.
Assistant Restaurant Manager
The Fullerton
2000.01 - 2002.02
Education
MBA - Master of Hotel And Tourism Management
Griffith University
Brisbane, QLD01.2014
BBA - Bachelor of Hotel And Tourism Management
Hotel Institute Montreux
Montreux01.2006
Skills
- Hotel & restaurant operations and management
- Event planning and coordination
- Budgeting and cost control
- Adaptability and responsiveness
- Staff training
- Strong work ethic
- Business Plan development
- Revenue generation and management
- Account development
- Sales analysis
- Commercial law
- Communication skills and persuasion
Languages
Written and Spoken: English, Vietnamese, German
Basic understanding: French, Italian (verbal comprehension)
Timeline
General Manager
ABC
2014.01 - Current
Executive Assistant Manager
Royal Plaza
2008.01 - 2010.12
Assistant Operation Manager
Grand Hotel Suisse Majestic
2005.08 - 2007.11
Assistant Front Office Manager
Grand Hotel Suisse Majestic
2003.01 - 2005.07
Assistant Restaurant Manager
The Fullerton
2000.01 - 2002.02
MBA - Master of Hotel And Tourism Management
Griffith University
BBA - Bachelor of Hotel And Tourism Management
Hotel Institute Montreux
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