Chiew Wen Tan
Box Hill,Victoria
Summary
Driven and results-oriented sales professional with extensive B2B and B2C experience. Excellent interpersonal, organizational, and multilingual communication skills. Track record of managing sales and accounts in high-pressure environments, building strong relationships with diverse clients, and consistently achieving high customer satisfaction levels. Committed to driving business growth, improving operations, and delivering meaningful impact.
Overview
8
8
years of professional experience
1
1
Certificate
6
6
Languages
Work History
Sales Support Specialist
MLILY AUSTRALIA
Mitcham, VIC
03.2024 - Current
- Tracked sales leads and opportunities within the company's CRM system.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Generated quotes for customers based on their individual requirements.
- Provided administrative support to the sales team as needed.
- Provided technical support to customers via phone or email.
- Answered customer inquiries regarding products, pricing, and availability.
- Processed purchase orders from customers promptly.
- Created detailed reports on customer feedback and sales trends.
- Assisted in resolving any discrepancies or issues that arose during the order fulfilment process.
- Provided customer service support by responding to inquiries related to order fulfilment processes.
- Coordinated with internal departments to ensure smooth order fulfilment operations.
Sales Coordinator
Jesse Ant Architects
Deepdene, VIC
03.2022 - 03.2023
- Built and maintained relationships with long-term, existing, and prospective clients to identify and propose valuable products and services.
- Leveraged relationships and networks to identify new opportunities for organic growth and explore new markets.
- Assisted clients in determining reasonable budgets for designs, products, and services by emphasizing utility and cost-effectiveness.
- Coordinated with clients, vendors, and architects to make estimates, resolve conflicts, and finalize proposal plans.
- Collaborated with cross-functional teams to optimize delivery dates and manage client expectations and satisfaction.
- Developed processes to streamline project completion and ensure quality standards.
- Documented project plans, updated stakeholders, and used project management tools to monitor progress and budget.
Retail Sales Associate
Vodafone Australia
Box Hill, Victoria
05.2019 - 02.2022
- Consistently exceeded sales targets by 30-50% through genuine customer engagement and strong product knowledge.
- Fostered and maintained strong client relationships, ensuring maximum customer satisfaction, resulting in a strong, returning customer base and repeat customer purchases.
- Received multiple awards from the company for outstanding sales performance.
- Trained six junior sales associates in company products and sales techniques.
- Addressed customer complaints and resolved issues quickly and effectively with critical thinking and problem-solving skills, managing expectations and cultivating lasting relationships.
- Coordinated with cross-functional teams and corporate leadership to improve strategies and achieve organizational goals.
Store Manager
Wine Warehouse
George Town, Penang, Malaysia
04.2016 - 03.2019
- Ensured operational excellence of store.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Monitored employee performance and addressed performance gaps for continuous improvement.
- Trained and developed staff performance, product knowledge, and customer service.
- Provided personalized recommendations and answered product questions to enhance customer satisfaction.
- Designed and arranged visually appealing displays, signage, and merchandise placement to boost sales and attract customers.
- Built strong relationships with customers and organically grew the customer base of the company.
Education
Bachelor of Business (Hons) - Sales And Marketing
Wawasan Open University
George Town, Penang, Malaysia12.2014
Diploma of Arts - Executive Secretaryship
Olympia College
George Town, Penang, Malaysia12.2010
Skills
- Sales Expertise (B2B & B2C)
- Solution Selling
- Relationship Building & Cultivation
- Businesss Development
- Agililty & Adaptibility
- Quick Learner
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Malay
Full Professional
Certification
- Certified Yoga Instructor
- Animal and Pets Lover
- Environmentally Conscious
- Advanced Open Water Diver
- Avid Photographer
- Technology Enthusiast and Advocate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingQuote
"It's not what we don't know that gets us in trouble. It's what we know for sure that just ain't so."
Mark Twain
Software
MS Excel
MS Outlook
MS Powerpoint
MS Words
Xero
MYOB
Hubspot
Salesforce
Zoho
ChatGPT
Canva
Genesys
ChatGPT
Timeline
Sales Support Specialist
MLILY AUSTRALIA
03.2024 - Current
Sales Coordinator
Jesse Ant Architects
03.2022 - 03.2023
Retail Sales Associate
Vodafone Australia
05.2019 - 02.2022
Store Manager
Wine Warehouse
04.2016 - 03.2019
Bachelor of Business (Hons) - Sales And Marketing
Wawasan Open University
Diploma of Arts - Executive Secretaryship
Olympia College
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