Chi Fai Chan
Rowville,VIC
Summary
Proven leader and skilled chef with extensive experience at Eat Fish Ashburton, adept in staff management and cross-functional teamwork. Excelled in enhancing customer satisfaction and resolving conflicts, demonstrating exceptional verbal communication and problem-solving abilities. Achieved significant improvements in team performance through effective training and development.
Overview
12
12
years of professional experience
Work History
Manager and Cook
Eat Fish Ashburton
06.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Chef
Little Sparks Cafe
01.2020 - 03.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Chef
JJ Sushi Carnegie
02.2019 - 12.2019
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Placed orders to restock items before supplies ran out.
Chef
Eastern Dumpling House
01.2015 - 02.2019
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Cook
Zest
06.2012 - 05.2014
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook
Mocha Jo's
03.2013 - 12.2013
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Advanced Diploma of Hospitality -
HOLMESGLEN
Certificate IV in Commercial Cookery -
NIBAT
Certificate III in Patisserie -
EAA
Certificate III in Commercial Cookery -
HOLMESGLEN
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Manager and Cook
Eat Fish Ashburton
06.2021 - Current
Chef
Little Sparks Cafe
01.2020 - 03.2021
Chef
JJ Sushi Carnegie
02.2019 - 12.2019
Chef
Eastern Dumpling House
01.2015 - 02.2019
Cook
Mocha Jo's
03.2013 - 12.2013
Cook
Zest
06.2012 - 05.2014
Advanced Diploma of Hospitality -
HOLMESGLEN
Certificate IV in Commercial Cookery -
NIBAT
Certificate III in Patisserie -
EAA
Certificate III in Commercial Cookery -
HOLMESGLEN
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