Chigie Peña Velasco
37 Lorong Geylang,Singapore
Summary
Experienced Food & Beverage leader with 15+ years in luxury hospitality environments. Skilled in team management, staff training, guest relations, and operational excellence. Promoted to Assistant Manager for outstanding leadership, efficiency, and customer service performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager – Food & Beverage
Spago by Wolfgang Puck, Marina Bay Sands
03.2022 - Current
- Lead daily operations for dining and bar teams in a luxury environment.
- Coach and supervise staff, document performance, and manage corrective actions.
- Prepare schedules, approve payroll, and ensure accurate timekeeping.
- Maintain food safety standards and a secure work environment.
- Deliver superior guest experiences and manage service recovery.
- Conduct training for front-of-house staff to maintain high service standards.
- Organize and manage partial and full buyout events.
- Plan and execute store events, including DJ promotions
- Oversee all aspects of event programs, ensuring smooth execution and guest satisfaction.
Food & Beverage Captain (Supervisor)
Spago by Wolfgang Puck, Marina Bay Sands
05.2018 - 03.2022
- Supported Assistant Manager with outlet operations and service oversight.
- Trained staff and ensured compliance with service standards.
- Performed hostess, server, and cashier duties.
- Managed guest complaints and ensured smooth operations across outlets.
Service Supervisor / Server / Hostess
Rise Restaurant, Marina Bay Sands
04.2011 - 05.2018
- Promoted from Server/Hostess to Service Supervisor.
- Supervised shifts, briefed staff, and delegated tasks.
- Managed guest relations and service recovery.
- Assisted with beverage costing and wastage control.
- Oversaw buffet and dining operations.
Head Cashier / Trainer
California Pizza Kitchen
05.2007 - 03.2011
- Managed cashiering, basic accounting, and sales reporting.
- Handled cash float, petty cash, and staff time records.
- Ensured service standards as server and trainer.
Hostess / Trainer
California Pizza Kitchen
11.2006 - 05.2007
- Managed reservations and guest seating.
- Assisted with field marketing and telemarketing.
- Delivered professional and friendly customer service.
Receptionist / Function Coordinator
Dencio's Foods Specialists Inc.
10.2005 - 08.2006
- Coordinated reservations, events, and catering services.
- Managed reception duties and supported marketing activities.
Counter Cashier
Goldilocks Bakeshop
10.2004 - 12.2004
- Handled cash transactions and sales.
Food Server
Cowboy Grill Bar & Restaurant
06.2004 - 09.2004
- Delivered high-quality food service and upselling.
Education
BBA - BSBA Major in Management
San Pedro College of Business Administration
Philippines01-2004
Skills
- Team Leadership & Staff Development
- Guest Relations & Service Recovery
- Operational Management & Scheduling
- Food Safety & Compliance
- Payroll & Performance Management
- Inventory & Cost Control
- Multi-Outlet Operations
- High-Volume Service Execution
Certification
- OneMBS Achievers Award – Jan–Mar 2022, Spago, Marina Bay Sands
- Culinary Olympics Participant – 2017, Marina Bay Sands
- Perfect Attendance Awards – Multiple occasions (2012–2017), Rise Restaurant, Marina Bay Sands
- Train the Trainer Certification – Feb 2012, Rise Restaurant, Marina Bay Sands
- F&B Basics Course – Apr–Jun 2011, Rise Restaurant, Marina Bay Sands
- Guest Interaction & Service Training – Jun 2013, Marina Bay Sands
- Coffee Preparation Training – Jun 2013, Marina Bay Sands
Timeline
Assistant Manager – Food & Beverage
Spago by Wolfgang Puck, Marina Bay Sands
03.2022 - Current
Food & Beverage Captain (Supervisor)
Spago by Wolfgang Puck, Marina Bay Sands
05.2018 - 03.2022
Service Supervisor / Server / Hostess
Rise Restaurant, Marina Bay Sands
04.2011 - 05.2018
Head Cashier / Trainer
California Pizza Kitchen
05.2007 - 03.2011
Hostess / Trainer
California Pizza Kitchen
11.2006 - 05.2007
Receptionist / Function Coordinator
Dencio's Foods Specialists Inc.
10.2005 - 08.2006
Counter Cashier
Goldilocks Bakeshop
10.2004 - 12.2004
Food Server
Cowboy Grill Bar & Restaurant
06.2004 - 09.2004
BBA - BSBA Major in Management
San Pedro College of Business Administration