Chih Yin (Eva) Liu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
E-Commerce Specialist
CBES Group
04.2019 - 06.2022
- Operate and oversee multiple commerce platforms, including Kogan, eBay, and others, ensuring smooth functioning and effective management.
- Manage sales performance by implementing strategies such as product content page optimization, marketing campaign planning, and regular rollout of new items to drive sales growth.
- Optimize advertising efforts, including on-site advertising strategy and placement, measuring advertising effectiveness, and keyword optimization to maximize visibility and conversion rates.
- Maintain strong customer relationships by promptly responding to inquiries, addressing concerns, and analyzing customer feedback to enhance the overall shopping experience.
- Generate daily sales reports to track performance metrics and provide insights for decision-making. Conduct market research to identify trends, consumer preferences, and potential growth opportunities.
Trade Assistant
PAR FAME ENTERPRISE CO.,Ltd
10.2018 - 01.2019
- Provide exceptional service and advice to our customers, primarily catering to trade customers, ensuring their needs are met efficiently and effectively.
- Cultivate and nurture strong relationships with customers, building trust and rapport to enhance customer loyalty and satisfaction.
- Monitor and track the progress of each order, ensuring timely delivery and resolving any issues or delays that may arise.
- Regularly communicate with the China factory manufacturing team to stay updated on production developments, ensuring timely production and delivery of orders.
- Coordinate with various internal departments, such as sales, logistics, and production, to ensure smooth order processing and delivery.
- Assist customers in resolving any inquiries or concerns regarding their orders, providing timely and accurate information and solutions.
Translation Intern
Harper's BAZAAR
06.2018 - 08.2018
- Translate English texts to Mandarin.
- Write online articles on topics related to lifestyle and beauty.
- Ensure that translated content accurately conveys the original meaning and tone.
- Proofread translated texts for grammar, spelling, and punctuation accuracy.
- Prepare subtitles for magazines and online articles.
Education
Master of Information Systems - Information Systems
University of Melbourne
Melbourne, VIC12.2023
Bachelor of Arts - Foreign Languages And Applied Linguistics
National Taipei University
New Taipei City09.2018
Skills
- ERP SAP
- MySQL
- Google Analytics
- MS Office
- Communication Skills
- Problem-Solving
- Teamwork and Collaboration
- Written Communication
- Self-Motivated
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
E-Commerce Specialist
CBES Group
04.2019 - 06.2022
Trade Assistant
PAR FAME ENTERPRISE CO.,Ltd
10.2018 - 01.2019
Translation Intern
Harper's BAZAAR
06.2018 - 08.2018
Master of Information Systems - Information Systems
University of Melbourne
Bachelor of Arts - Foreign Languages And Applied Linguistics
National Taipei University
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