Chijioke Prince Nwoke
Melbourne,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Manager - Customer Delivery
Coles
2024.06 - Current
- Lead and scale a team of customer delivery drivers for last mile operations
- Drive compliance for operational DILOs, monitor KPI for improvements and defined targets.
- Collaborate with internal and external stakeholders for seamless operations and resource planning,
- Ensure policies / regulations are upheld based on outlined requirements.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Team Lead
Veeva Systems GmbH
2022.11 - Current
- Lead and scale a team of seniors and data curators and responsible for 4 streams,
- Scale production based on defined market scope
- Monitor and improve efficiency / quality
- Train new candidates, develop talent pipeline, design and implement process automation.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Area Manager (Flow)
Amazon VZ, Berlin-Branderburg GmbH (BER8)
2021.07 - 2022.10
- Deep dive and KPI performance tracking
- Responsible for Outbound, Sortation and Problem solve operations
- Led a team of supervisors and associates
- Reviewing production cost and quality
- monitoring compliance with quality control procedures
- Achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Operations Supervisor
Amazon VZ, Berlin-Branderburg GmbH (BER8)
2020.10 - 2021.06
- Analysis of reports and assignment of tasks
- Control and enforcement of quality standards
- Conducting performance and quality sessions,
- Responsible for development and support of 30 employees
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Working-Student - Business process management
KW-Commerce GmbH
2018.09 - 2020.09
- Documentation, visualization and modelling of business processes
- Assisting in BPM related projects for optimization and automation.
Mentor for Refugees
Unionhilfswerkstiftung
2018.09 - 2019.05
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Logistics management
KW-Commerce GmbH
2018.03 - 2018.08
- Controlling and analysing monthly financial sales fees for reclamation
- Created HSA campaigns on Amazon,
- ERP Monitoring for payment errors and delays.
Inbound team support
Amazon Fresh
2017.06 - 2018.03
- Instructor for new hire
- Assisting with inventory control, controlling and receiving products from suppliers, troubleshooting via inhouse software management tools.
- Maintained strict compliance with safety regulations within the department, resulting in a consistently safe working environment for employees.
- Leveraged data-driven insights to develop strategic plans for improving overall departmental performance and achieving long-term business objectives.
Assistant Sales manager
John Marshall West Africa Ltd
2011.01 - 2015.08
- Controlling of incoming and outgoing products, price negotiation with purchasers and dealers
- Creating tender for product supply.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
Diploma - Mental Health
Hader Institute of Education
Melbourne VIC08.2025
Master of Arts - International Management
SRH Hochschule, Berlin
Berlin Germany09.2020
No Degree - German Studies
German Language Intensive Course A1 - B2
Berlin Germany03.2017
Bachelor of Science in Accountancy -
Tansian University
Nigeria07.2015
Skills
- Time Management
- Planning
- Business Analysis and Reporting
- Task Delegation
- Problem-solving abilities
- Customer Relationship Management
- Performance Coaching
- Stakeholder Management
- Operational Excellence
- Teamwork and Collaboration
- Team Leadership
- Training and Development
Certification
Six Sigma - White and Yellow belt : October 2023
Languages
English
German
Personal Information
Nationality:
- German
- Nigerian
Hobbies and Interests
- Mentoring refugees
- Sports (football, golf)
- Travelling
- Discussing business related topics
Timeline
Team Manager - Customer Delivery
Coles
2024.06 - Current
Team Lead
Veeva Systems GmbH
2022.11 - Current
Area Manager (Flow)
Amazon VZ, Berlin-Branderburg GmbH (BER8)
2021.07 - 2022.10
Operations Supervisor
Amazon VZ, Berlin-Branderburg GmbH (BER8)
2020.10 - 2021.06
Mentor for Refugees
Unionhilfswerkstiftung
2018.09 - 2019.05
Working-Student - Business process management
KW-Commerce GmbH
2018.09 - 2020.09
Logistics management
KW-Commerce GmbH
2018.03 - 2018.08
Inbound team support
Amazon Fresh
2017.06 - 2018.03
Assistant Sales manager
John Marshall West Africa Ltd
2011.01 - 2015.08
Diploma - Mental Health
Hader Institute of Education
Master of Arts - International Management
SRH Hochschule, Berlin
No Degree - German Studies
German Language Intensive Course A1 - B2
Bachelor of Science in Accountancy -
Tansian University
Six Sigma - White and Yellow belt : October 2023
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