Summary
Overview
Work History
Education
Skills
Languages
Timeline

Chika Nagae

Melbourne,VIC

Summary

Proven track record in enhancing guest satisfaction and team productivity, notably at Hilton Niseko Village. Skilled in service quality and flexible scheduling, adept at streamlining processes for efficiency. Demonstrated ability to improve picking efficiency by over 20% through lean techniques, showcasing tenacious follow-up and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Restaurant Waiter

Liho Japanse Restaurant
04.2024 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Picking Supervisor

Workman
10.2022 - 02.2024
  • Enhanced team productivity by providing regular training and performance feedback.
  • Improved picking efficiency by implementing lean techniques and optimizing pick routes.
  • Facilitated cross-training initiatives, increasing staff flexibility during peak periods or when faced with unexpected absences.
  • Served as point person for resolving escalated customer concerns related to order fulfillment issues, maintaining professionalism at all times.

Front Desk Receptionist

Hilton Niseko Village
12.2019 - 10.2022
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Housekeeping Room Attendant

Banff Caribou Lodge & Spa
12.2018 - 10.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Technical Assistant

Murata Manufacturing Co., Ltd.
04.2016 - 10.2018
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Professional Degree - Flight Attendance

ECC International College of Foreign Languages, Osaka,Japan
04.2016

Skills

  • Service Quality
  • Flexible Scheduling Capabilities
  • Tenacious follow-up

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

Restaurant Waiter - Liho Japanse Restaurant
04.2024 - Current
Picking Supervisor - Workman
10.2022 - 02.2024
Front Desk Receptionist - Hilton Niseko Village
12.2019 - 10.2022
Housekeeping Room Attendant - Banff Caribou Lodge & Spa
12.2018 - 10.2019
Technical Assistant - Murata Manufacturing Co., Ltd.
04.2016 - 10.2018
ECC International College of Foreign Languages - Professional Degree , Flight Attendance

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Chika Nagae