Chika Yuasa

・Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.

・I consider the safety and security of our customers to be important.when I receive a complaint, I will sincerely address the issue with the customer and present an alternative solution to resolve the problem. I will first think things through on my own, and if necessary, I will consult with my supervisor for appropriate advice.

・My first priority is to meet the customer's expectations.

I will have a polite conversation with the customer to understand what they are looking for.

I never forget the face and name of a customer once they have visited my store, so at the hotel where I worked, I gained many customers and contributed to the company's sales.

・I create a work environment for our customers and fellow employees.

For the purpose of efficient work, we created a manual and used it to train new employees.

Contributed to a positive work environment within the concierge team through strong collaboration, open communication, and genuine support for one another.

・For employees, the most important thing was to follow the manuals of the head office in the United States.

In order to thoroughly protect the Disney brand, I made sure to attend training sessions and relearn Disney from the employees' perspective.

My job was to provide the Disney Dream to our customers. To play the role of a Disney Cast Member, I studied my co-workers and senior employees.

As a result, I was awarded the Casting Award for my shining smiles.

Many employees and customers voted for me, and customers came to the park to take pictures with me.

• I like busy environments.I can devise ways to overcome a busy environment.handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• To keep customers waiting,Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• I believe that cleanliness is important for restaurants.Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.I suggested the menu they always eat on ahead of time.They were delighted that I remembered.