Chikako Gaddes
Sydney,NSW
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Barista/ Assistant Cafe Manager
Puppy tail cafe
Lane Cove, Nsw
05.2023 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Checked brewing equipment for proper functionality.
- Opening and closing of the cafe.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Office Administrator
Intellitek
Sydney, Nsw
07.2012 - 06.2023
- Created memos, letters and other documents, fostering internal and external communication.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Coordinated and managed daily administrative operations of the office.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Developed strong relationships with clients through excellent customer service skills.
- Organized and maintained filing systems, including electronic databases and records.
- Translation from Japanese to English.
- Maintained customer confidence and protected operations by keeping information confidential.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Community Aged Care Worker
Just better care
Gordon, Nsw
02.2016 - 02.2020
- Help elderly people and people with disabilities live independently at home.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Organised and monitored medication schedules for elderly clients.
- Provided clients with emotional support and companionship.
- Maintained records of client care plans and progress notes.
- Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Responded quickly to emergency situations involving elderly clients.
- Supported bathing, dressing and personal care needs.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
- Reported concerns to nurse supervisor to promote optimal care.
- Prepared meals according to prescribed diets and nutrition plans.
Family Day Care
North Sydney Family day care
North Sydney, Nsw
05.2009 - 01.2010
- Developed age-appropriate learning activities to promote physical, emotional, intellectual development of the children.
- Kept up-to-date on relevant childcare trends and best practices.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Ensured all safety protocols were followed at all times within the daycare setting.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Reported any incidents or accidents immediately.
- Maintained accurate records of each child's progress in accordance with regulations.
- I supervised the children under my care.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Organized field trips to local parks, museums and other educational places for the children.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
First Aid - HLTAID001, HLTAID002,HLTAID003
CBD College
Sydney, NSW04-2017
Aged Care Certifucate3
TAFE NSW
NSW12-2014
Hospitality Management
Tokyo YMCA International College of Hospitality
Tokyo01-2001
Skills
- Communication skills
- empathy and compassion
- Multitasking Abilities
- Team collaboration
- Friendly and outgoing
- Fluent in Japanese
- Verbal and written communication
- Calm demeanor
- Exceptional customer service
- Active listener
- Positive and professional
- Team player
- Time management
- Speedy and efficient
- Conflict resolution
- Manual handling knowledge (wheelchair/workplace)
- Attention to detail
- Physical stamina
Affiliations
- Urban garden.
- strongly interested in native plants
- Yoga
- Walking every day for 5 km
- Biking
Languages
Japanese
Native/ Bilingual
Volounteer
- Local council bush care (2018-2020)
- National Park Bush Care (2018-2020)
- Local school gardening club (2015-2020)
- School Canteen (present)
- Snorkeling club (present)
Timeline
Barista/ Assistant Cafe Manager
Puppy tail cafe
05.2023 - Current
Community Aged Care Worker
Just better care
02.2016 - 02.2020
Office Administrator
Intellitek
07.2012 - 06.2023
Family Day Care
North Sydney Family day care
05.2009 - 01.2010
First Aid - HLTAID001, HLTAID002,HLTAID003
CBD College
Aged Care Certifucate3
TAFE NSW
Hospitality Management
Tokyo YMCA International College of Hospitality
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