Chimi Cheozom
Dianella,Australia
Summary
Dynamic and dedicated hospitality professional with extensive experience in reservations management, food and beverage operations, and front-of-house services. Proven track record in enhancing guest satisfaction, streamlining reservation processes, and managing high-performing teams in luxury hotel and restaurant settings. Adept at coordinating with various departments to ensure seamless service delivery and exceptional guest experiences. Strong leadership skills, attention to detail, and a passion for delivering excellence in hospitality.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Westin
09.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Front of House Staff Member
Jamaica Blue
05.2020 - 09.2024
- Provided exceptional customer service, greeting guests and ensuring a welcoming atmosphere
- Managed seating arrangements and waitlists, optimizing table turnover during peak hours
- Assisted with order taking, food delivery, and handling customer inquiries or complaints efficiently
- Maintained cleanliness and organization of the front-of-house area, contributing to a pleasant dining environment
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment
- Utilized POS system to receive and process food and beverage orders.
- Established welcoming atmosphere by greeting each guest warmly.
Reservation Manager
Himalayan Keys Forest Resort
12.2017 - 02.2024
- Managed the reservations department for a prestigious4-star resort, ensuring optimal room occupancy and revenue generation
- Supervised a team of reservation agents, providing training and guidance to maintain high standards of customer service
- Implemented efficient reservation processes and systems, leading to a significant reduction in booking errors and guest complaints
- Collaborated with marketing and sales teams to develop promotional packages and strategies, boosting seasonal occupancy rates
- Handled VIP and special requests, ensuring personalized and memorable guest experiences
Food and Beverage Attendant
Goodwood Park Hotel
05.2017 - 11.2017
- Gained hands-on experience in food and beverage operations at a renowned heritage hotel
- Assisted in the coordination of banquets, events, and daily restaurant operations, ensuring high levels of guest satisfaction
- Conducted inventory management, procurement, and quality control to maintain exceptional standards in food service
- Supported the F&B management team in staff training, performance evaluation, and scheduling
- Participated in menu planning and development, contributing creative ideas to enhance dining experiences
- Greeted and seated guests to provide friendly and welcoming experience.
Education
Bachelors - Hospitality and Tourism Management
Murdoch University
Murdoch, WA12-2027
Diploma - Hospitality Management
STEI Institute
05.2017
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Dining room organization
- Order accuracy
- Inventory
- Phone orders
- Beverage preparation
- Allergy awareness
- Buffet maintenance
- Sanitation standards
Languages
English
Full Professional
Timeline
Food and Beverage Attendant
Westin
09.2023 - Current
Front of House Staff Member
Jamaica Blue
05.2020 - 09.2024
Reservation Manager
Himalayan Keys Forest Resort
12.2017 - 02.2024
Food and Beverage Attendant
Goodwood Park Hotel
05.2017 - 11.2017
Diploma - Hospitality Management
STEI Institute
Bachelors - Hospitality and Tourism Management
Murdoch University
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