CHIMI RINZIN
Perth,Western Australia
Summary
Experienced Hotel Manager offering three year background planning, coordinating, marketing and administering hotel services. Taking care of overall Hotel Operation.
Well-versed in handling guest complaints,developing budgets and inspecting facilities. Working knowledge of Hotel Opera system (PMS) paired with outstanding business acumen and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Front Desk Guest Service Agent
Novotel Murray Street
Perth, Western Australia
07.2022 - Current
- Greets guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
- Assists in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Updates records for all guests staying at the hotel including contact details, number of nights stayed, special requests.
Hotel Manager
The Four Boutique Hotel
Punakha, Punakha, Bhutan
11.2018 - 12.2021
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
Tourism Trainer
Institute For Professional Studies, Thimphu
Thimphu, Thimphu,Bhutan
11.2017 - 07.2018
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
Guest Service Agent
Colony South Hotel & Conference Centre
Clinton,Maryland, Washington DC.USA.
09.2016 - 09.2017
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Processed guest payments quickly and efficiently.
Front Desk Receptionist Intern
Taj Hotel,Thimphu
Thimphu, Thimphu,Bhutan
06.2014 - 10.2014
- Answered incoming calls and redirected them to the correct department or staff member.
- Greeted visitors, provided information about the company, and directed them to their destination.
- Assisted with administrative tasks such as filing documents, photocopying, faxing, data entry and sorting mail.
- Responded to emails from customers promptly and professionally.
Education
Master of Arts - Hospitality Administration And Management
International Institute of Hotel Management
Kolkata, India06-2016
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
United Kingdom06-2016
High School Diploma -
Nangkor Central School
Pemagatshel,Bhutan12-2012
Skills
- Social media networking
- Property Management Systems
- Employee Development
- Community Relations
- Staff Scheduling
- Hospitality
- Outstanding communication skills
- Marketing
Languages
English
Full Professional
Dzongkha
Professional
Hindi
Professional
References
Name of Referee
Vinay
Hotel Manager,Novotel Murray Street,Perth, HB6H3-FO1@accor.com04457150607
Sangay Zam
General Manager,The Four Boutique Hotel, 4boutique.bt@gmail.com,17615150
Kado
Chief Executive officer,Institute for Professional Studies,bhutaninstitute@gmail.com
17737858/77205558
Fernado Mayol
General Manager, Colony South Hotel&Conference centre
fernandom@colonysouth.com
3018564500
Rinzin lhamo
Front office Manager
,Taj Tashi Hotel,Thimphu
Tajtashi.thimphu@tajhotels.c om
972-2-336699
Timeline
Front Desk Guest Service Agent
Novotel Murray Street
07.2022 - Current
Hotel Manager
The Four Boutique Hotel
11.2018 - 12.2021
Tourism Trainer
Institute For Professional Studies, Thimphu
11.2017 - 07.2018
Guest Service Agent
Colony South Hotel & Conference Centre
09.2016 - 09.2017
Front Desk Receptionist Intern
Taj Hotel,Thimphu
06.2014 - 10.2014
Master of Arts - Hospitality Administration And Management
International Institute of Hotel Management
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
High School Diploma -
Nangkor Central School
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