Chi Min Ly
Gold Coast,QLD
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service & Hospitality Roles
KoKoRo Sushi Restaurant, Hoku Restaurant
07.2018 - 05.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Senior Sales Associate
Nine West Australia
Sydney
11.2016 - 05.2018
- Resolved customer inquiries and complaints to enhance satisfaction and foster loyalty.
- Delivered exceptional customer service across flagship retail locations, including QVB, David Jones, and Myer.
- Managed cash handling, banking processes, stock management, and merchandising to maximize sales opportunities.
Accounting Assistant
Abaco Machine International
Sydney
02.2015 - 11.2016
- Managed client communication efficiently while supporting sales operations through invoice handling and receivables.
- Processed customer orders to ensure seamless sales operations.
- Provided comprehensive administrative support to enhance team productivity.
Education
Certificate III of Early Childhood Education And Care -
Tafe Queensland
Southport, QLD06-2026
Diploma of Data Analysis -
Aalto University
Finland02.2025
Bachelor of Commerce - Professional Accounting
Macquarie University
Sydney01.2016
Skills
- Sales and customer relationship management
- Data analysis
- Employee training
- Problem solving
- Friendly, positive attitude
- KPI achievement and revenue growth
- Product knowledge and merchandising
- Team collaboration and communication
- Problem solving and negotiation
- Multilingual proficiency
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional
Vietnamese
Native/ Bilingual
Finnish
Limited
Timeline
Customer Service & Hospitality Roles
KoKoRo Sushi Restaurant, Hoku Restaurant
07.2018 - 05.2025
Senior Sales Associate
Nine West Australia
11.2016 - 05.2018
Accounting Assistant
Abaco Machine International
02.2015 - 11.2016
Certificate III of Early Childhood Education And Care -
Tafe Queensland
Diploma of Data Analysis -
Aalto University
Bachelor of Commerce - Professional Accounting
Macquarie University
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