Knowledgeable and dedicated customer service professional with extensive experience in the fast food, sales, and healthcare industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients and patients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A background in patient-focused nursing assistant with demonstrated experience providing compassionate and comprehensive care. Skilled in achieving the KPI's in a sales environment, workplace health and safety procedures in the workplace, heavy lifting, and the basics of hygiene and it's practices.
Hi, I’m
Chinae Salas
Liverpool,NSW
Summary
Overview
4
years of professional experience
Work History
Estia Health Aged Care
Nursing Assistant
11.2022 - 12.2022
Job overview
- Supported needs of 10+ residents under long-term care
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Identified and reported unsafe situations to maintain adherence to safety protocols
HelloFresh
Outbound Sales Call Center Agent
06.2022 - 11.2022
Job overview
- Achieved 30 calls per hour, with minimum calls being 25 per hour
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Increased sales by 10% by closing more sales than suggested KPI's
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
Mcdonalds
Customer Service
01.2022 - 05.2022
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted and served over 150 customers during each shift
- Managed to achieve drive-through and in-store KPI's by ensuring each interaction with customer was quick and efficient
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
KFC
Customer Service Representative
03.2021 - 01.2022
Job overview
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
KFC
Customer Service Representative
10.2020 - 03.2021
Job overview
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
KFC
Customer Service Representative
04.2019 - 10.2020
Job overview
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Marsden High SchoolWest Ryde, NSW
High School Diploma
10.2021
University Overview
Skills
- Patient Care and Safety
- Client Documentation
- Persuasion Strategies
- Closing Sales
- Stocking and Replenishing
- Product and Service Knowledge
- Safety Policies and Procedures
- Infection Control Procedures
- Bed Transfers
- Occupational Health and Safety
- Heavy Lifting
- Attention to Detail
Additional Information
Additional Information
References
1. Natalia Andati: 0401733364
2. Taara Te Puia: 0415098352
Timeline
Nursing Assistant
Estia Health Aged Care
11.2022 - 12.2022
Outbound Sales Call Center Agent
HelloFresh
06.2022 - 11.2022
Customer Service
Mcdonalds
01.2022 - 05.2022
Customer Service Representative
KFC
03.2021 - 01.2022
Customer Service Representative
KFC
10.2020 - 03.2021
Customer Service Representative
KFC
04.2019 - 10.2020
Marsden High School
High School Diploma
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