CHINA V R GOTTUMUKKALA
Melbourne,Australia
Summary
Efficient customer service professional experience in hospitality service. Adept at handling 50+ calls daily while consistently resolving client issues smoothly and quickly. Fluent in English and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call centre representative.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Alliance Relocation Group
01.2021 - Current
- Provide excellent customer care by following through on requests from potential clients and long standing customers, alike
- Developed reputation as an efficient service provider with high levels of accuracy
- Delegating jobs with clients and organising staff to complete the task
- Answering calls related to customer service feedback, jobs from clients
- Provided exceptional customer support, resolving technical issues and offering guidance on electronic product usage.
Motel Manager
Kyabram Motor Inn
01.2020 - 01.2021
- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
Education
Advanced Diploma - Bussiness
Victoria Academy of Commerce And Technology
Victoria01-2021
Skills
- Excellent communication
- Customer service
- Time Management
- Conflict Management
- Telecommunications knowledge
- Safety regulations and vehicle operations
- Dedicated to process improvement
- Microsoft Office
- Interpersonal skills
- Recordkeeping
- High customer service standards
- Troubleshooting skills
- Able to work long shifts consistently
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of ten staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Miscellaneous
Full work rights 485 temporary graduate visa, Have National police check, Fulltime ,
Languages
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Customer Service Supervisor
Alliance Relocation Group
01.2021 - Current
Motel Manager
Kyabram Motor Inn
01.2020 - 01.2021
Advanced Diploma - Bussiness
Victoria Academy of Commerce And Technology
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