Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Chinda Sourivong

Chinda Sourivong

Forest Hill,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Limousine Chauffeur

Hughes
08.2023 - Current
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Delivered passengers to destinations safely and on time.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.

Customer Service Representative

VIC Roads
08.2019 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor Education - Early Childhood Education

Santapol College, Thailand
11.2022

Skills

  • System Implementation
  • Multi-Line Telephone Operation
  • Sales Expertise
  • Active Listening
  • Microsoft Excel
  • Computer Proficiency
  • Microsoft PowerPoint
  • Call Center Operations
  • Problem-Solving Ability
  • Typing Proficiency
  • Customer Service
  • Microsoft Word

Certification

Certificate 3 Investigations

Tefl Certificate

Driver accreditation certificate

Languages

Thai
Full Professional

Timeline

Limousine Chauffeur - Hughes
08.2023 - Current
Customer Service Representative - VIC Roads
08.2019 - 05.2020
Santapol College - Bachelor Education, Early Childhood Education

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Chinda Sourivong