CHINEDU JOEWHITE JOSEPH

Case Management:

• Deliver planned, tailored and outcome focused case management to young and their families’ experiencing difficulties and family breakdown.
• Deliver effective support planning to YP and families, through referral, assessments, case plans, risk assessments, needs assessment reviews and progress notes.
• Lead and manage the cooperation, coordination, and collaboration of case management, including relevant case management meetings.
• Assessed needs of each client and recommended appropriate services and resources.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Provided crisis intervention and case management services to child, family and legal guardians.
• Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.

Service Delivery:

• Lead operational meetings, communication and service planning that provides the necessary direction and personal development to staff.
• Implement and monitor operational efficiency service processes.
• Manage and promote customer feedback and complaints.
• Provide ongoing support to the Service Manager as required.

Service Administration:

• Deliver day-to-day operational administration tasks including client and staff records and mandatory reporting.
• Co-develop service outputs and outcomes data to demonstrate progress and build confidence with key stakeholders and prospective customers.
• Conducted ongoing reviews of program financial systems to assess cost control measures.

Human Resources:

• Ensure staff’s understanding and adherence to TYS operational policies and procedures.
• Manage staff recruitment processes and rostering to ensure a smooth running operations and services.
• Facilitate staff’s induction and supervision, learning and training needs and annual performance reviews

• As a Child Protection Practitioners, Child Protection Caseworkers help keep children safe and support them to reach their potential
• They do this by working directly with children, their parents and extended networks
• They work with families to assess their strengths and needs in order to support the family to create the change required to keep children and young people safe by improving their social, emotional, health and educational outcomes
• They build lifelong connections for children by working closely with their family and culture
• Child protection practitioners work for the NSW Government to investigate the safety and wellbeing of children at risk
• Practitioner receive and assess reports of alleged child abuse and neglect from the community
• In more serious circumstances, practitioners may be involved in court action
• Assessing children and families where it is believed a child is at risk of significant harm
• Engaging and working with children and families to promote safety, stability and development of the child, and to strengthen family capacity
• Support family to initiates and supervises Children’s Court protection orders
• The primary focus of decision making for a caseworker is in assessing / investigating and supporting children, young people and their families
• Planning next steps for families to connect with appropriate support services are part of day-to-day decision making
• Key accountabilities
• Deliver accountable and collaborative casework that respects the culture and context of each child, young person, family and community and is based on timely sharing of accurate information to ensure that the support meets their identified needs
• Undertake assessment / investigation and ongoing family work to identify and address safety and risk concerns for children and young people
• Model ethical and curious casework that is responsive to the changing needs of children, young people and families
• Build relationships within practice and legislative frameworks to create change in families and keep children and young people safe
• Develop and maintain networks and relationships with key stakeholders to deliver appropriate services for children, young people and families
• Participate and contribute to a culture of continuous learning and professional development to ensure practice knowledge and skills are contemporary and evidence-based
• Maintain accurate and relevant client records for reporting and information sharing
• Share decision making with family and key stakeholders about children and young people to ensure that there is an appropriate balance between the risks, safety and wellbeing

• Provide intensive casework and case management service to Aboriginal, Torres Strait Islander and non-Aboriginal families to families with complex needs in the program in accordance with HomeBuilders Model, Policies and Procedures.
• Provide planning and structures for the safety of children and young people and immediately take appropriate action in line with the agency policies and all other professional responsibilities where the safety of the child or young person is at risk.
• Assess crisis within a family and establish intervention involving intensive home visiting, and create a safety/case plan that ensures the safety of the child, which is paramount.
• Assess families’ strengths and needs using the NCFAC G+R and other approved assessment tools.
• Assess families to formulate and achieve child-focused goals and address children's safety and well-being.
• Facilitate the development and implementation of case plans with families
• Conduct a risk assessment of worker safety and develop strategies to offset risk so that the workers are able to continue to access the family home
• Be available to participate in an on-call roster
• Role Key Accountabilities
• Maintain a high standard of conduct and work performance based on Uniting’s values to promote our reputations with key internal and external stakeholders.
• Ensure integration and collaboration across Uniting programs to deliver seamless and impactful end services with the customer at the centre.
• Actively engage and participate in the performance management framework and review processes at Uniting.
• Act in a manner which upholds and positively reflects the Uniting Code of Conduct and Ethical Behaviour
• Contribute to a culture of openness, feedback and productivity.

• Assist to strengthen clients’ abilities to coordinate and implement supports and participate more fully in the community
• Provide initial assistance with linking participants with the right providers to meet their needs, assistance to source providers, coordinating a range of supports both funded and mainstream and building on informal supports, resolving points of crisis, parenting training and developing participant resilience in their own network and community
• Assist to strengthen participant’s abilities to connect to and coordinate informal, mainstream, community and funded supports in a complex service delivery environment
• Assist with resolving points of crisis, developing capacity and resilience in a participant's network and coordinating supports from a range of sources
• Responsibilities:
• Key Tasks:
• Strengthen and enhance the participant’s abilities to coordinate supports and participate in the community
• Support implementation of all supports in the individual’s NDIS Plan, including informal, mainstream and community, as well as funded supports
• Ensure mainstream services meet their obligations (i.e
• Housing, education, justice, health)
• Build the capacity of the participant to achieve greater independence to self-direct services and supports in the longer term
• Be available – especially in times of ‘crisis’
• Provide the reports on outcomes and success indicators within the agreed reporting frequency
• Identify options: - Funded - Mainstream - Community - Informal networks
• Reach decisions regarding services
• Reach agreement with providers
• Key Accountabilities:
• Comply with relevant legislation, and Lifestyle Solutions’ and Government policies
• And procedures
• Operate within a continuous improvement framework
• Contribute to a positive team environment
• Commitment to supporting people with a disability; people from a culturally or linguistically diverse background; and/or Aboriginal and Torres Strait Islander people
• Provide statistical data as required

• People with Disability/Mental Health
• Provided emotional support and guidance on-call through active listening and empathy for those suffering mental health
• Assisted in and planned basic case management and treatment programs
• Trained a person with a disability to perform a range of housekeeping function and develop their ability in all aspect of their daily life through personal centred approach
• Provide individual support to clients to improve independence and confidence in access transportation
• Constantly building rapport with client through engagement and interpersonal skill

• Establish effective communication with the clients using whatever means of communication is appropriate for each individual and liaise with families and or advocates when required
• Use a Person Centred Behaviour Support approach when working with clients and follow Northcott’s Positive Behaviour Support policy and procedure
• Assist with planning and facilitation of meaningful program activities
• Support and actively encourage client’s participation in decision making about their own program and about the service
• Work with other agencies and organisations to facilitate client access to activities where required
• Provide adequate support to clients and take account of their wishes in all matters with due regard to Duty of Care, Work Health and Safety, and Northcott policies and procedures
• Accurately complete administrative tasks as required
• This may include reading/writing/typing, Client progress notes, Shift reports, Communication books, Learning Logs / Monthly reports, WHS/Incident reports, Medication forms/charts and Carelink client management system.

• Advocate for client for community and social services such as accommodation, employment and DSP
• Advocate for NDIS for the client and follow up to ensure a smooth transition
• Collaborate with Doctors, Psychologist, Clinical Social Worker and Family members to develop individual treatment plans
• Successfully developed a family action plan for change for parenting needs
• Used Personal Centred approach to build a core budget for the client, which help support their daily living such as feeding, transportation, and social community participation
• Weekly updates of client progress to my supervisor and share ideas on possible best treatment plans
• Assessed social and emotional factors related to patient illness, need for adjustment to care, and response to treatment in currently living environment.

• Assisted in developing programs for the youth to improve overall well-being and health
• Successfully launched events and programs for young children in Redfern community with up to 15 participants such as basketball and table tennis to enhance a positive sense, boost self-esteem, encourage goal setting behaviours and group participation
• Help ensure organisational risk management strategies are applied by creating a safe and supportive service environment
• Oversee designing of flyers, pamphlet and advertising the organisation to the public
• Present myself as a role model for young children to improve their self-esteem and drive toward academic performance
• Facilitated activities for 10 to 14-year-old children through interactive games and crafts, also providing additional emotional support where needed
• Collaborate with the PCYC Management to evaluate existing programs and design a survey and conduct focus groups to improve and increase attendance and participation