Chinenye OHAKWE
Jordan Springs,NSW
Summary
Professional with seven years of expertise in providing outstanding, client-focused care services and customer service to enable individual freedom and support. Enthusiastic and highly motivated. With a solid background in establishing and preserving connections with stakeholders, coworkers, and consumers, I am skilled in assisting others in handling difficult circumstances. Have vast experience providing supported independent living services to individuals living with disabilities and mental health, with particular expertise working at the Mental Health House; facilitating learning and independence by developing and executing personalized program plans; and offering clients a cozy, home-like atmosphere while helping with everyday tasks. Proven capacity to manage communications, write reports, maintain records, and collaborate with other professionals while handling administrative tasks like answering questions and addressing issues. Fervently committed to creating a new era for participants to achieve their individual goals. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into the community and live more robust lives. Creative and empathetic assistant with 7 years of experience building community and developing social skills through incremental therapeutic techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Support Worker- Specialist Homelessness Services
Uniting (NSW. ACT)
01.2023 - Current
- Made referrals for accommodation to help clients experiencing Homelessness
- Assist with intake and assessment where relevant to the role
- Develop and monitor support plans/individual case plans, based on services practice guidelines
- Provide individual assistance for clients in line with support plans and identified goals
- Ensure operational procedures are followed as per the services procedure as detailed in the operations manual
- Assisted in developing and reviewing case plans and client goals, including using outcomes measurement tools prescribed by Uniting (NSW.ACT)
- Ensured all OH&S policies and procedures were followed in line with organizational objectives, including following case plans, mental health management plans, crisis intervention strategies and one-on-one support for the participants
- Update the database and keep records
- Intake forms and other administration tasks as directed
- Ensure adequate Food/care packs/supplies are being given to new intake clients
- Perform domestic duties as required.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Provided emotional support to clients, improving their mental health and overall well-being.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Advocated for client rights and needs within the broader social services system, ensuring their voices were heard and acted upon.
- Documented client progress and activities under agency policies and procedures.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Support Worker( Justice and Forensic Mental Health)
Unique Care Group
03.2023 - 03.2024
- Support Participants in developing skills aligned with their NDIS and personal goals
- Provide transportation assistance for participants
- Assist participants in accessing the community and participating in activities
- Ensure compliance with the NDIS code of conduct
- Perform domestic duties as required
- Communication and engagement with relevant stakeholders and participants’ family members
- Work effectively as part of a team and utilise grievance procedures when necessary
- Familiarise oneself with and adhere to Unique Care Group’s policies and procedures.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their well-being.
- Improved client satisfaction by promptly addressing concerns and implementing feedback on time.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Conducted home visits to assess the client's living conditions and recommend improvements for a better quality of life.
- Improved client independence with structured life skills training.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Developed and maintained strong relationships with community resources for successful referrals.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Devised and implemented community-based programs to promote mental health awareness.
Youth Worker
BRC Recruitment Agency
01.2022 - 01.2023
- Assisted in conducting day-to-day running of the centre to support clients in achieving independent living
- Supported young people with personal care and support while out in the community, being a role model and teaching the young children in out-of-home care
- Advocated on behalf of clients, appropriately administered medication, and transported young people to activities and appointments
- Completed detailed case notes, medical notes, and professional documents; while maintaining confidentiality, integrity, and mandatory reporting
- Ensured all OH&S policies and procedures were adhered to in line with organizational objectives, including following care plans, behaviour management plans crisis intervention strategies and one-on-one support for the young person.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Contributed to development of individualized plans to support youth goal achievement.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Developed and implemented range of lessons and resources to motivate young people.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supported and mentored students in developing skills to become successful in community.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Led workshops on various topics such as leadership skills, career planning, and healthy relationships, empowering youths to make informed decisions about their futures.
- Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Ensured program compliance with all local, state, and federal regulations through consistent record-keeping and reporting practices.
Mental Health Worker
Be Recruitment LTD
10.2021 - 12.2022
- Key responsibilities like the responsibilities of the Community Mental Health Worker at Maple Communities Services.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Developed and implemented activities to help clients develop social and independent living skills.
- Built partnerships with community agencies and service providers to remove access gaps.
- Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
- Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.
- Facilitated support groups for clients to discuss issues related to mental health.
- Supported continuity of care after discharge with individualized discharge plans.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Improved treatment outcomes by continuously updating knowledge on mental health practices and therapies.
- Supported mental health research by documenting case studies and treatment outcomes.
- Developed and implemented staff training on compassionate care, elevating overall patient experience.
- Increased patient understanding and management of their conditions by creating personalized care plans.
- Supported patients' recovery journey, monitoring medication adherence and side effects.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
Community Mental Health Worker
Maple Community Services
01.2021 - 12.2022
- Assessed clients and assisted with diagnosing those experiencing any of the symptoms of psychological disorder or distress
- Provided clients or patients with counselling, and psychotherapy services when required
- Worked closely with clients to develop sustainable treatment procedures or plans, set achievable goals, and walk through the recovery process together
- Identified behaviours, thoughts, and situations that may interfere with the mental health or recovery journey of the patients
- Troubleshoot social challenges that may affect a patient’s mental lifestyle, such as bullying, drug abuse, work stress, peer pressure, prejudice, and health problems
- Referred clients to other health care facilities or professionals when their need goes beyond counselling
- Worked with clients in their SIL accommodation and helped them build life skills
- Administered medication from Webster pack, and prepared shift notes and reports
- Adhered to the NDIS policies and procedures.
- Facilitated psychoeducational groups, educating clients about various mental health topics and encouraging peer support.
- Empowered clients to take control of their mental health by teaching coping strategies and self-management techniques.
- Enhanced client well-being by developing individualized treatment plans focused on their specific needs.
- Advocated for the importance of mental health in overall wellness by participating in community initiatives focused on raising awareness and reducing stigma surrounding mental illness.
- Improved communication within the community mental health team by organizing and leading regular case conferences.
- Achieved positive outcomes for clients by regularly monitoring progress and adjusting treatment plans accordingly.
- Successfully implemented evidence-based interventions to address symptoms of anxiety, depression, trauma, or other mental health concerns among clients.
- Developed rapport with diverse clientele from varying backgrounds, fostering trust and open communication throughout the therapeutic process.
- Utilized active listening skills to understand client concerns, guiding them towards appropriate solutions and resources.
- Coordinated care with primary healthcare providers, ensuring a holistic approach to treating both the mental and physical health needs of clients.
- Contributed to a safe therapeutic environment by adhering to confidentiality standards and ethical guidelines set forth by the profession.
- Increased access to mental health services within the community by conducting outreach efforts at local events and organizations.
- Provided timely documentation of client interactions, maintaining accurate records for continued care coordination and compliance purposes.
Disability Support Worker
Life Without Barriers
01.2021 - 11.2022
- Worked within the Mental Health House, providing a high level of patient-centred care, caring for patients with a range of physical and mental disabilities
- Assisted in learning and independence by implementing individual program plans
- Provide a warm, home-like environment for clients assisting with their daily activities including meal preparation, medication handling and personal care
- Completed administration work, budgeting, daily reports, medication, and IP reviews
- Organised and attended medical appointments with clients, prioritising their well-being and safety
- Advocated the rights of people with disabilities and assisted with personal care
- Counseled clients psychologically to promote positive attitudes and good behaviour
- Encouraged physical and mental exercises, engaging in community access activities
- Cared for patients with chronic and acute health programs including asthma, COPD and medical conditions including Dementia, Diabetes
- Ensured safe and proper lifting and transferring of clients via hoisting.
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Monitored client vital signs, administered medications, and tracked behaviours to keep the healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
Disability Support Worker
Northcott Supported Living
01.2019 - 01.2022
- Work within the Mental Health House, providing an exceptional level of patient-centred care and caring for patients with a range of physical and intellectual disabilities
- Build and maintain strong working relationships with clients, employees, and external and internal stakeholders
- Assist with learning and independence through creating and implementing individual program plans
- Provide a warm, home-like environment for clients assisting with their daily activities including meal preparation, medication handling and personal care
- Demonstrated ability to work cooperatively with other professional organisations to maintain consistent routines, community activities and behavioural expectations and ensure their needs are met
- Perform administration work including budgeting, daily reports, medication, and IP reviews
- Organise and attend medical appointments with clients, prioritising their well-being and safety
- Advocate for the rights of people with disabilities and assist in person-centred care
- Implement tailored care plans to assist in achieving individual goals
- Accurately administer and document medication
- Counsel patients psychologically to promote positive attitudes and good behaviour
- Implement behavioural interventions and support programs in partnership with community groups
- Provide individual care to patients with chronic and acute health programs including asthma, COPD and medical conditions including Dementia, Diabetes
- Update, record and document client information daily
- Ensure high professional and client confidentiality, adhering to all policies and procedures.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Youth Support Worker
Lifestyle Solutions
03.2017 - 07.2020
- Maintained culturally appropriate physical and emotional care to all clients in a nurturing, caring and supportive environment
- Carried out the day-to-day running of the centre to support clients in achieving independence
- Assisted clients with personal care and support while out in the community
- Prioritised safety and well-being of clients always
- Adhered to all outlined policies and procedures regarding infection control and patient safety
- Advocated on behalf of clients, appropriately administering medication, and transporting and supporting clients to activities and appointments essential to their growth and development
- Completed case notes, medical notes, and professional documents, always maintaining confidentiality and integrity
- Followed all OH&S policies and procedures were adhered to in line with organisational objectives, including following care plans, behaviour management plans and crisis intervention strategies.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
- Utilized creative arts therapy modalities like painting or music expression sessions allowing emotional release amongst participants.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
- Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
- Evaluated program effectiveness through regular assessments, adjusting strategies as necessary to optimize outcomes.
- Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Organized educational workshops to address relevant topics such as mental health, substance abuse prevention, and career exploration.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Provided key emotional support to special needs youth.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Supported and mentored students in developing skills to become successful in community.
Education
Bachelor of Social Science Major Behavioural Studies - Social Sciences
Swinburne University of Technology
Melbourne, VIC02.2025
Advanced Diploma in Community Sector Management
Upskilled
Sydney, NSW11.2023
Diploma in Community Service -
Nurse Training Australia
01.2020
Certificate IV in Individual Support (Disability) & Certificate III in Health Service Assistance -
Care Training Parramatta
01.2017
Skills
- Medication Trained
- Manual Handling
- PEG Feeding
- First Aid / CPR
- EpiPen
- Epilepsy
- Midazolam Administration
- Behaviour and Intellectual Disability and MSUD
- Youth mental health first aid
- Psychosocial Disability support
- Autism & ADHD support
- Light domestic duties
- Companionship
- Justice system support
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Mobility Assistance
- Behavioral support
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Skill Development
- Community Integration
- Recreational Activities
- Budgeting and financial management
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Active Listening
- Organizational Skills
- Multitasking Abilities
- Client Advocacy
- Decision-Making
- Written Communication
- Attention to Detail
- Emergency response training
- Case Documentation
- Client Education
- Administrative Management
- Trauma Informed Care Framework
- Interpersonal Communication
- Task Prioritization
- Analytical Thinking
- Referral Coordination
- Behavior Management
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Analytical Skills
Keyskillsattributes
- Excellent communication and negotiation skills
- Proactive, self-motivated with fast thinking
- Excellent ability to lead teams.
- Strong planning and scheduling skills
- Providing an exemplary level of person-centred care
- Experience promoting a safe and friendly environment.
- Supporting the development and maintenance of relationships with clients and their families
- Committed to working towards clients' best interests, providing safe and stable care.
- Proficient with Microsoft Office Word and Excel
- Sound understanding of the Disability Service Sector and Legislation
- Excellent customer service skills
- Committed to providing a safe, stable, and consistent client environment.
- Results-driven, strategic thinker who can develop and implement efficient processes and systems.
- Excellent interpersonal and client service skills, with a contagiously positive attitude
- Strong analytical and problem-solving capabilities
- Excellent written and verbal communication skills
- Strong time management skills
- Ability to prioritise and multitask to manage competing deadlines and high workload.
- Exceptional customer service skills
References
On request
Timeline
Support Worker( Justice and Forensic Mental Health)
Unique Care Group
03.2023 - 03.2024
Support Worker- Specialist Homelessness Services
Uniting (NSW. ACT)
01.2023 - Current
Youth Worker
BRC Recruitment Agency
01.2022 - 01.2023
Mental Health Worker
Be Recruitment LTD
10.2021 - 12.2022
Community Mental Health Worker
Maple Community Services
01.2021 - 12.2022
Disability Support Worker
Life Without Barriers
01.2021 - 11.2022
Disability Support Worker
Northcott Supported Living
01.2019 - 01.2022
Youth Support Worker
Lifestyle Solutions
03.2017 - 07.2020
Bachelor of Social Science Major Behavioural Studies - Social Sciences
Swinburne University of Technology
Advanced Diploma in Community Sector Management
Upskilled
Diploma in Community Service -
Nurse Training Australia
Certificate IV in Individual Support (Disability) & Certificate III in Health Service Assistance -
Care Training Parramatta
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