Ching Laam Lam

Petersham RSL Club | Cashier/Customer Service Officer | [Dates: e.g., Mar 2023 -

Present]

• Cash Handling & Transactions: Processed cash, card, and member payments accurately with a 100% till-balance record, handling daily transactions exceeding $5,000 AUD.
• Opening & Closing Procedures: Managed daily start-up/shutdown of POS systems, reconciled cash floats, and prepared end-of-day reports for management.
• Multilingual Customer Service: Delivered seamless service in English, Mandarin, and Cantonese, resolving inquiries for diverse patrons and enhancing member retention.
• Compliance & Teamwork: Adhered to RSA regulations, assisted with event bookings, and collaborated with F&B teams to resolve customer issues promptly.

• Operated cash register, collected payments, and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.