Ching Man, Kris Lo
Perth,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
8
8
years of professional experience
Work History
Clinic Receptionist
exact medical group
Hong Kong, Kowloon
05.2018 - 02.2020
- Greeted patients and visitors in a professional manner.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
- Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
- Scheduled patient appointments using an electronic appointment system.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
Secretary
WP solicitors
Hong Kong, NT
08.2016 - 03.2018
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Restaurant Hostess
elite concept dining concept
Hong Kong, Kowloon
07.2012 - 05.2016
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Assisted with setting up banquet rooms for special events.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
GED -
San Leandro, SLHS
San Fansico06-2005
Skills
- Appointment management
- Account updating
- Records Management
- Documentation
- Inventory Oversight
- Guest service
- Strong leadership
- Reservation Management
- Appointment Scheduling
- Workflow Optimization
- Front Desk Operations
- Petty cash management
- Telephone Etiquette
- Office Administration
Languages
English
Professional
cantonese
Full Professional
mandarin
Professional
Timeline
Clinic Receptionist
exact medical group
05.2018 - 02.2020
Secretary
WP solicitors
08.2016 - 03.2018
Restaurant Hostess
elite concept dining concept
07.2012 - 05.2016
GED -
San Leandro, SLHS
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