Ching Wah Poon
Dockland,VIC
Summary
Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility.
Overview
3
3
years of professional experience
Work History
Catering Assistant
Gai Wong
North Melbourne , VIC
06.2022 - 10.2023
- Set up and cleaned up food preparation and service stations before and after catered events.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Interacted with guests to obtain feedback on product quality and service levels.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Distributed food to waiters and waitresses to serve customers.
- Took and recorded temperatures of food, refrigerators and freezers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Reconciled oral instructions with written order sheets to achieve correct and organized product setup.
Food and Beverage Attendant
Pinnacle People Melbourne
Melbourne , VIC
06.2022 - 09.2023
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Professional Staff Member
Wise way Logistics
Thomas Town , VIC
12.2021 - 04.2022
- Picked and prepared more than 30 daily shipments in controlled atmosphere warehouse environment
- Organized warehouse space for stock to maintain warehouse functionality at exporting averagely 30 shipment everyday
- Satisfied reporting requirements with timely and accurate logging of daily activities
- Prepared inventory for shipment by attaching tags and labels for more then 30 shipments every day
- Counted different types of merchandise to comply with inventory control tag requirements over 1500 items per day and increased 10 percent of overall shipment amount
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations within 3 hours time
- Arranged co-workers with special projects to learn new tasks, guarantee new worker could meet required standard within 3-4 days of working
Chef
Burgled Burger
Carrum , VIC
11.2020 - 03.2021
- Cleansed and sanitized frequently to supervise health code standards, 0 health related incident happened
- Managed to kitchen operations with smooth handling of daily check-lists
- Created plated meals in appealing arrangement and placed in designated areas to deliver to patrons increased sale rate by 15 percent
- Unloaded food and supplies from delivery trucks to storage locations at least 4 time a week
- Checked stock on a daily basis and discarded unsafe potential food hazard
- Supervised 4 employee to ensure food is produced at a fast and high standard quality, was rated top sales store among others
- Adhered to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures producing 100+ order per day
Education
Bachelor of Science - Bachelor of Biomedicine
University of Melbourne
Parkville, VIC12-2024
Skills
- Relationship building
- Decision-making
- Multitasking
- Guest service
- Staff leadership
- Inventory
- BOH
- Customer seating
- Menu inquiries
- Conflict resolution
- Food running
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Catering Assistant
Gai Wong
06.2022 - 10.2023
Food and Beverage Attendant
Pinnacle People Melbourne
06.2022 - 09.2023
Professional Staff Member
Wise way Logistics
12.2021 - 04.2022
Chef
Burgled Burger
11.2020 - 03.2021
Bachelor of Science - Bachelor of Biomedicine
University of Melbourne
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