CHING YING NG
1003/591 George Streer Sydney,NSW
Summary
Accomplished Manager with a proven track record at Lantern By Wagaya, excelling in staff training and development, and customer relationship management. Expert in enhancing team performance and customer satisfaction through effective leadership and mentoring. Skilled in both staff management and fostering positive customer experiences, ensuring compliance and repeat business.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Lantern By Wagaya
09.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
Restaurant Waiter
Haidilao Hotpot
08.2021 - 09.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Waiter
Greenwood Chinese Restaurant
03.2019 - 06.2019
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Skills
- Training and mentoring
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Human Resources Management
- Customer Relationship Management
- Team Leadership
- Staff Management
Timeline
Restaurant Waiter
Haidilao Hotpot
08.2021 - 09.2021
Manager on Duty
Lantern By Wagaya
09.2020 - Current
Restaurant Waiter
Greenwood Chinese Restaurant
03.2019 - 06.2019
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