CHING YING NG
1003/591 George Streer Sydney,NSW
Summary
Accomplished Manager with a proven track record at Lantern By Wagaya, excelling in staff training and development, and customer relationship management. Expert in enhancing team performance and customer satisfaction through effective leadership and mentoring. Skilled in both staff management and fostering positive customer experiences, ensuring compliance and repeat business.
Diligent [Desired Position] with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Overview
10
10
years of professional experience
Work History
Manager on Duty
Lantern By Wagaya
09.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Restaurant Waiter
Haidilao Hotpot
08.2021 - 09.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Waitress
Dumpling N Co
12.2019 - 08.2020
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Restaurant Waiter
Greenwood Chinese Restaurant
03.2019 - 06.2019
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Supervisor
Lichuan Fish Market -Taiwan
01.2016 - 03.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Administrative Assistant
Sungai Pinang Food Court
12.2014 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
No Degree - Leadership And Management
SIBN College
LEVEL 5 140 ELIZABETH STREET, Sydney NSW 200002-2025
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Staff Management
- Training and mentoring
- Customer Service
- Teamwork and Collaboration
- Team Leadership
- Customer Relationship Management
Timeline
Restaurant Waiter
Haidilao Hotpot
08.2021 - 09.2021
Manager on Duty
Lantern By Wagaya
09.2020 - Current
Waitress
Dumpling N Co
12.2019 - 08.2020
Restaurant Waiter
Greenwood Chinese Restaurant
03.2019 - 06.2019
Supervisor
Lichuan Fish Market -Taiwan
01.2016 - 03.2018
Administrative Assistant
Sungai Pinang Food Court
12.2014 - 08.2015
No Degree - Leadership And Management
SIBN College
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