Chin Jien Lau
Technical Communicator
Seri Kembangan
Summary
Dynamic multilingual technology enthusiast with a proven track record in delivering impactful presentations and fostering effective communication. Certified trainer by Novell, Sun Microsystems, Oracle, and the Human Resource Development Fund (HRDF), demonstrating a commitment to professional development and knowledge sharing. Recognized as a key speaker at numerous regional IT and telecommunications events, effectively representing the organization and engaging diverse audiences. Expertise in managing IT system deployment and migration projects, driving successful transitions and enhancing operational efficiency across previous organizations.
Overview
23
23
years of professional experience
12
12
Certifications
5
5
Languages
Work History
Systems Engineer
CommScope
05.2025 - Current
- Presales and post-sales initiatives throughout South East Asia
- Subject Matter Expert in CommScope Systimax ImVision intelligent cabling solutions
- Execute comprehensive site audit
- Facilitates customer training and partner enablement
- Delivered keynote presentations at CommScope technology events
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Trained team members on new technologies and best practices, elevating overall skill set of department.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
Technical Account Manager
Virtuozzo
10.2022 - 04.2025
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Built long-term trusted partner relationships to manage stakeholder expectations.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Maintain current functional and technical knowledge of Virtuozzo products
- Act as a customer advocate inside Virtuozzo
- Function as a front-line technical resource for "best practice" and informal customer questions
- Identify potential technical or business obstacles and suggest solutions
- Provide clear and constructive product feedback to Virtuozzo Product Management teams based on customer requirements
- Deliver up-to-date information to the customers on our capabilities including roadmap and strategic direction.
- Collaborate with Account Executive in order to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts
- Compile status reports and ensure that account action items are completed and/or escalates to appropriate level of management when needed.
- Visit customer onsite quarterly to deliver quarterly reviews that summarize support issue trends and identify opportunities for improvement
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
Technical Consultant
Versasec
04.2019 - 10.2022
- Handling Asia Pacific region, providing technical training and presentations for Versasec products and its benefits, provide pre-sales and post-sales technical assistance and guidance to customers and partners and support also Versasec professional services team by providing integration services and training
- Supports marketing activities by attending trade shows, conferences and other marketing events and are confident in giving product presentations
- Interacts with customers and partners and pair their requirements with products and services that best satisfy their needs
- In short managing relationships with partners
- Immerse in software products, customers, and markets
- Work with technology partners to understand market needs
- Partner enablement activities
Technology Evangelist
Soliton Digital Sdn Bhd
12.2016 - 04.2019
- Understand clients problem, gather customers requirement and propose solutions to clients
- Engage with education sector to adopt products developed by Soliton Digital
- Provide technical consultations to users on technology implementations
- Drive e-wallet/e-money/digital wallet app adoption in institutions of higher learning
- Engage with merchants to adopt e-wallet concept
- Develop new market for building automation system
- Conduct talks in universities on technologies specifically on e-payment, IoT and industry automation
- Manages team of engineers dealing with online marketplace and e-payment gateway
- Represents company to give talk on big data and latest development in data analytics world
- Coordinate marketing activities and manages company Facebook pages
- Application server system administration
- Ensuring security of backend application servers
- Manage and execute projects
- Collect and summarize information in preparation for creating and submitting status reports.
Learning Consultant
Fusionex
07.2016 - 12.2016
- Conduct product training for sales personnel on new technologies and new products
- Conduct technical training (Linux and UNIX system administration, Operating systems hardening, Big Data and Hadoop Ecosystem) for internal staff, partners and external customers
- Key speaker for big data and latest development in data analytics world
- Involves in academia and industry collaboration programs such as formulation of big data course contents that can be integrated into university courses, university research sponsorship and hackathons
- Prepared and formulated big data public training outline and course materials
- Developed Big Data Analytics course materials
Senior System Application Engineer
TE Connectivity
05.2011 - 06.2016
- Designed data centre cabling infrastructure
- Consultant to customers in structured cabling design
- Work closely with customer on tender documents
- Handle pre-sales activities such as performing product presentations and create presentation materials for sales team
- Preparation of build of materials (BOM) for cabling contractors and system integrators
- Design training materials and maintain training calendar for system integrator enablement
- Post sales support
- Conduct site inspection for warranty applications
- Subject matter expert for Physical Layer Management System (PLM) for TE Connectivity Quareo ICM (Infrastructure Configuration Manager)
- Train regional engineers
- Key speaker for technology events that in South East Asia
Technical Instructor
CSC, Petaling Jaya
09.2007 - 05.2011
- Coach and mentor junior trainers and help chart training path for junior trainers
- Conduct technology training and technology product updates for junior trainers
- Prepare training materials for customized courses
- Train up new trainers on training delivery techniques
- Conduct basic, intermediate and advanced technical training for operating systems (Solaris 10, SUSE Linux Enterprise Server, IBM Linux and Oracle Linux), backup and storage software (Symantec Backup Exec, Symantec NetBackup), security applications (Symantec Endpoint Protection) and database trainings (SQL Fundamentals, Oracle 11g Administration)
- Design customized courses for based on customers’ requirement
- Constantly engage with management in improving quality of trainings
- Compile users’ evaluation and conduct post‐ mortem of new courses
- Conduct tests on training participants to gauge effectiveness of training
- Plan and allocate training resources
- Assist and provide consultation service to client’s project and internal staff’s project
System Engineer
Gamuda
03.2006 - 09.2007
- Manage migration project such as Windows NT4 server to Windows Server 2003 migration and migration of Exchange 5.5 Server to Exchange 2003 Server
- Perform day to day operation tasks such as system and data backup, server patch and updates, email server support, formulate policy for IT infrastructure support
- First and second level support for IT helpdesk issues
- Conduct in-house trainings for technicians to enhance prepare them for latest technology that might or will be deployed in current environment
- Conduct POC to external clients
System Engineer
Canon Marketing Malaysia Sdn, Bhd
12.2002 - 03.2006
- Provide helpdesk and on-site support for end users, which includes external customers and internal customers
- Assist sales personnel in presales activities
- Assist them in performing demonstrations to potential customers
- Conducts training training for internal System Engineers
- Conduct training for dealers on Canon products
- Provide supports for pre-sales and post-sales activities
- Troubleshoot problems related to Canon products faced by customers
- Conduct products evaluations and prepare reports
Education
Bachelor's Degree - Electrical And Electronics Engineering
Universiti Tenaga Nasional
SELANGOR09.2001
Skills
Presales
UNIX and Linux administration
Training and Partner Enablement
undefinedCertification
Sun Microsystem Certified System Administrator (SCSA) Solaris 10
Languages
Good,3,Very Good,4,Excellent,5,Excellent,5,Excellent,5
Timeline
Systems Engineer
CommScope
05.2025 - Current
Virtuozzo VHS 7.5 Technical Expert
06-2023
Virtuozzo VHI 4.6 Technical Expert
06-2023
Virtuozzo VAP Technical Associate
12-2022
Technical Account Manager
Virtuozzo
10.2022 - 04.2025
Technical Consultant
Versasec
04.2019 - 10.2022
Technology Evangelist
Soliton Digital Sdn Bhd
12.2016 - 04.2019
Learning Consultant
Fusionex
07.2016 - 12.2016
Senior System Application Engineer
TE Connectivity
05.2011 - 06.2016
Symantec Certified Specialist: Symantec NetBackup 7.0 for UNIX Administrator
02-2011
Oracle Enterprise Linux Administrator Certified Associate
09-2010
Oracle Database 11g Administrator Certified Associate
07-2010
Novell Certified Linux Professional (SLES 11)
02-2010
Symantec Certified Specialist: Symantec Endpoint Protection 11.0 Administrator
08-2009
Certified Novell Instructor (CNI)
10-2008
Sun Microsystems Certified Instructor
09-2008
Sun Microsystem Certified System Administrator (SCSA) Solaris 10
06-2008
Novell Certified Linux Professional (SLES 10)
04-2008
Technical Instructor
CSC, Petaling Jaya
09.2007 - 05.2011
System Engineer
Gamuda
03.2006 - 09.2007
System Engineer
Canon Marketing Malaysia Sdn, Bhd
12.2002 - 03.2006
Bachelor's Degree - Electrical And Electronics Engineering
Universiti Tenaga Nasional