Chinju Paul
Aveley,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Hawaiian
03.2023 - Current
- Streamlined operations by implementing efficient work processes and customer service protocols.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Developed strong relationships with clients, maintaining open communication channels and promptly addressing concerns.
- Collaborated with cross-functional teams to ensure excellent customer experiences across all departments.
- Maintained accurate records of customer and tenants interactions, ensuring seamless handovers and follow-ups when necessary.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Aviation Protection Officer
ISS Facility Services
11.2021 - 08.2022
- Enhanced airport security by conducting thorough passenger and luggage screenings.
- Reduced risk of security breaches by maintaining strict access control measures for airport facilities.
- Ensured the safety of passengers and crew members by performing regular aircraft security checks.
- Collaborated with law enforcement agencies to address potential threats and maintain a secure environment.
- Maintained professional demeanor while interacting with passengers, providing clear communication during security procedures.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Aviation Protection Officers.
- Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
- Utilized advanced technology tools for efficient monitoring and detection of potential threats within the airport facility.
- Participated in ongoing training opportunities, continuously enhancing knowledge and skills related to aviation protection operations.
Aviation Protection Officer
MSS Security Aviation Services
06.2013 - 10.2021
- Enhanced airport security by conducting thorough passenger and luggage screenings.
- Reduced risk of security breaches by maintaining strict access control measures for airport facilities.
- Ensured the safety of passengers and crew members by performing regular aircraft security checks.
- Improved response times to incidents by participating in regular emergency drills and training exercises.
- Assisted in the development of new security protocols, contributing to an increased level of protection for all airport users.
- Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Aviation Protection Officers.
- Conducted regular reviews of existing security measures, identifying areas for improvement and implementing necessary changes.
- Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
- Utilized advanced technology tools for efficient monitoring and detection of potential threats within the airport facility.
- Participated in ongoing training opportunities, continuously enhancing knowledge and skills related to aviation protection operations.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Maintained detailed records of security incidents and actions taken, ensuring accurate documentation for future reference and analysis.
- Performed pat-downs to look for unauthorized materials and weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Managed team of trained security professionals engaged in anti-terrorism activities.
Junior Travel Consultant
Club Travel
06.2012 - 04.2013
- Increased client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Collaborated with team members to ensure seamless service delivery for group travel bookings.
- Enhanced customer loyalty through exceptional communication and follow-up on travel inquiries.
- Utilized industry software tools to efficiently manage client profiles and reservation details.
- Researched and negotiated group rates with hotels, airlines, and other suppliers for cost-effective travel options.
Education
Bachelor of Science - Aviation Maintenance Science
Alagappa University, Karaikudy , India
India03.2009
Skills
- Service Recommendations
- Issue Research
- Account Management
- Inbound Call Management
- Call Documentation
- Information Protection
- Data Entry
- Customer Support
- Call Center Operations
- Customer Focus
- Paperwork Processing
- Data Collection
- Account updating
Timeline
Customer Service Officer
Hawaiian
03.2023 - Current
Aviation Protection Officer
ISS Facility Services
11.2021 - 08.2022
Aviation Protection Officer
MSS Security Aviation Services
06.2013 - 10.2021
Junior Travel Consultant
Club Travel
06.2012 - 04.2013
Bachelor of Science - Aviation Maintenance Science
Alagappa University, Karaikudy , India
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