Chinmaya Gailad
Sydney,Australia
Summary
Dynamic professional with over a decade of experience spanning sales, customer service, and operations, complemented by hands-on expertise in SAP software. Proven ability to drive sales pipelines, enhance customer satisfaction, and streamline processes in high-pressure environments. Skilled in managing / working with diverse teams and implementing effective solutions to meet organizational goals.
Overview
12
12
years of professional experience
Work History
E-commerce & Operations Support Officer
Lion Australia
01.2021 - 09.2024
- Supported operations with SAP tools (S4 HANA) to manage O2C process, returns and inventory control
- Collaborated with sales teams to align e-commerce strategies & campaigns, driving a 15 - 20% increase in average cart size
- Analyzed sales trends and provided actionable insights to improve performance through changes to e-commerce platform
Test Analyst (Business-Side QA & SIT)
Lion Australia
01.2021 - 08.2024
- Conducted UAT, PVT, and regression testing for SAP processes (Procure-to-Pay and Order-to-Cash)
- Performed end-to-end functional testing for B2B e-commerce platform improvements and mobile app launches
- Logged, tracked, and resolved defects, ensuring smooth integration across SAP S/4 HANA and third-party systems
- Collaborated with cross-functional teams, including logistics and master data governance, to validate process accuracy
- Played a critical role in the SAPGrade transformation from SAP ECC to S/4 HANA, ensuring journal entries flowed correctly for both P2P and O2C processes
- (2021)
- Led solo testing for the 'Marketplace' B2B website revamp and 'Mercury' mobile app launch, ensuring compatibility across multiple environments and platforms
- (2021 – 2022)
- Actively contributed to Lion Marketplace's recognition with the 2022 Australian Good Design Award for Best B2B Design/UX
- Spearheaded integration testing for the craft beer business on Lion Marketplace, ensuring uniformity and accurate logistics data across systems
- (2022 – 2023)
- Utilized SAP ERP & CRM solutions and other tools to track Sales and Service performance, customer feedback, recommending improvements for the e-commerce platform
E-commerce Operations Support
Samsung Australia
06.2019 - 12.2020
- Provided operational support for Samsung Australia’s e-commerce team, overseeing order management, fulfillment, and customer inquiries
- Collaborated with cross-functional teams to co-ordinate delivery of White & Brown goods as well as returns and refunds to ensure a smooth e-commerce experience
- Monitored online sales data, ensuring product availability in appropriate channel & dispatch depot, order accuracy and timely delivery
Team Leader – Service Centre
Samsung Australia
02.2018 - 06.2019
- Led a team at the Samsung Service Centre, delivering customer-facing support and ensuring seamless service operations
- Managed customer queries, troubleshooting, and issue resolution, enhancing customer satisfaction and loyalty
- Utilized SAP systems to manage service workflows and improve operational efficiency
- Trained and mentored team members, driving performance improvements through process optimizations
Sales Manager – Samsung Mobility
Ingram Micro India Private Limited
07.2016 - 09.2017
- Led the regional sales strategy for Samsung Mobility products, managing key B2B accounts and channel partner networks across the Mumbai and Maharashtra regions
- Drove a 45-75% increase in regional sales by identifying new business opportunities and creating tailored solutions for enterprise clients and resellers
- Established and maintained strong relationships with key clients and channel partners, ensuring alignment with Samsung & Ingram’s sales objectives and product offerings
- Utilized various tools to track sales opportunities, streamline pipeline management, and forecast sales trends, leading to more efficient sales cycles
- Conducted product training for channel partners, enhancing their sales effectiveness and product knowledge, and ensuring strong sales performance
- Provided leadership and sales coaching to Channel Partner – Account Managers, fostering a collaborative and high-performance environment
Regional Sales Officer
Samsung India Electronics Limited
04.2012 - 06.2016
- Managed a sales portfolio for Large Format Displays & Mobility products amongst enterprise channel partner network
- Utilized SAP systems for inventory management within virtual warehouses & stock requisition
- Utilized these tools to track performance against KPIs
- Established strong relationships with clients, increasing repeat business by 25%
Education
Post Gradate Diploma -
Essex College
01.2008
Bachelor’s Degree - Science
Indira Gandhi National Open University
01.2005
Skills
- SAP Software Expertise
- Sales & Business Development
- Customer Relationship Management
- Pipeline Generation
- Lead Qualification
- Data Analysis
- Reporting
- Team Leadership
- Cross-Functional Collaboration
- Excellent Communication
- Problem-Solving Skills
- SAP Software
- Microsoft Office Suite
- Data Visualization Tools
- Google Analytics
- Defect Reporting
- Retesting
- Regression Testing
- Functional Testing
- Cross-System Integration
Languages
English (Fluent)
Hindi
Marathi
Timeline
E-commerce & Operations Support Officer
Lion Australia
01.2021 - 09.2024
Test Analyst (Business-Side QA & SIT)
Lion Australia
01.2021 - 08.2024
E-commerce Operations Support
Samsung Australia
06.2019 - 12.2020
Team Leader – Service Centre
Samsung Australia
02.2018 - 06.2019
Sales Manager – Samsung Mobility
Ingram Micro India Private Limited
07.2016 - 09.2017
Regional Sales Officer
Samsung India Electronics Limited
04.2012 - 06.2016
Bachelor’s Degree - Science
Indira Gandhi National Open University
Post Gradate Diploma -
Essex College
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