Chirag Chauhan
Claremont,TAS
Summary
Dynamic Business Operations Manager with a proven track record at Lifeline Services Pty Ltd, excelling in strategic planning and operations management. Spearheaded initiatives that significantly enhanced customer care, leveraging skills in project management and relationship building. Demonstrated exceptional leadership in team development and performance optimization, contributing to substantial business growth.
Overview
10
10
years of professional experience
Work History
Business Operations Manager
Lifeline Services Pty Ltd
10.2019 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shift Manager
Dominos's Pizza
03.2015 - 11.2018
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Diploma of Hospitality - Hospitality Administration And Management
RGIT
Hobart, TAS12.2020
High School Diploma -
RGIT
Hobart05.2020
Bachelor of Engineering - Engineering Technology
Engineer Australia
Hobart, TAS03.2014
Skills
- Project Management
- Budgeting and forecasting
- Strategic Planning
- Search Engine Optimization
- Relationship building and management
- Business Planning
- Cost-benefit analysis
- Operations Management
Timeline
Business Operations Manager
Lifeline Services Pty Ltd
10.2019 - Current
Shift Manager
Dominos's Pizza
03.2015 - 11.2018
Diploma of Hospitality - Hospitality Administration And Management
RGIT
High School Diploma -
RGIT
Bachelor of Engineering - Engineering Technology
Engineer Australia
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