Chirag Jalota
Perth,Australia
Summary
Dynamic Business Administrator with a proven track record at Flynn Group ANZ, excelling in process optimization and team leadership. Developed impactful Power BI dashboards and enhanced recruitment processes, driving operational efficiency. Recognized for boosting customer satisfaction and achieving KPIs, demonstrating strong analytical and conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Business Administrator
Flynn Group ANZ
Melbourne, Australia
08.2024 - 05.2025
- Streamlined administrative operations across Pizza Hut outlets, improving workflow and compliance.
- Developed Power BI dashboards to support strategic decision-making.
- Assisted with recruitment and payroll, ensuring efficient staffing processes.
- Prepared detailed Excel reports and executive presentations.
Research Analyst Intern
MyUpdates
Melbourne
09.2024 - 11.2025
- Conducted comprehensive research and analysis of articles across various topics, extracting relevant data to provide actionable insights.
- Developed and presented detailed reports with key findings and strategic recommendations to support decision-making processes.
Customer Service Agent
Telstra
Melbourne, Australia
11.2023 - 07.2024
- Achieved first-call resolution by consistently meeting six KPIs weekly.
- Managed CRM data to enhance customer service metrics and ensure compliance with company policies.
- Processed refunds, returns, exchanges, and order cancellations in accordance with established policies.
Corporate Store Manager
7-Eleven
Melbourne, Australia
08.2023 - 11.2023
- Led daily operations and optimized sales strategies, increasing revenue by 37%.
- Achieved KPIs in the first week and improved customer satisfaction (NPS +33%).
Team Member (Operations Support)
Woolworths
Melbourne, Australia
06.2022 - 09.2023
- Assisted in stock planning, store layout, and compliance with safety standards.
- Supported managers with layout and team coordination.
Operations Manager
Domino's & Subway
Melbourne, Australia
03.2019 - 06.2022
- Trained staff and managed day-to-day operations across two fast-paced outlets.
- Boosted customer service scores by 67% through efficiency and satisfaction initiatives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
Financial Modelling
Valuation School
07-2024
Bachelor of Business Information Systems -
Kent Institute of Technology
Australia12.2022
Skills
- Office administration
- Executive support
- Recruitment and payroll management
- Microsoft Office Suite proficiency
- Power BI analysis
- Process optimization
- Customer service and conflict resolution
- Team leadership and training
Accomplishments
5 times Dean's Award for excellent performance
State-level cricket player
Timeline
Research Analyst Intern
MyUpdates
09.2024 - 11.2025
Business Administrator
Flynn Group ANZ
08.2024 - 05.2025
Customer Service Agent
Telstra
11.2023 - 07.2024
Corporate Store Manager
7-Eleven
08.2023 - 11.2023
Team Member (Operations Support)
Woolworths
06.2022 - 09.2023
Operations Manager
Domino's & Subway
03.2019 - 06.2022
Financial Modelling
Valuation School
Bachelor of Business Information Systems -
Kent Institute of Technology
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