Chirag Makwana
Parramatta,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Information System Support Technician
Restaurant Brands Australia
02.2020 - Current
- Data management
- Hardware proficiency
- Identified issues, analysed information and provided solutions to problems
- Updating and managing Microsoft Dynamics NAV application system documentation and Extracting data, report creation and analyse system for its solutions
- Creating system guidelines and manuals for Taco bell, KFC stores and RBAU staff
- Analyzing POS Software, Kiosk and Menu for Taco Bell stores and implement changes where needed
- Providing support to MDM systems such as iPads and Laptops
- Implementing security policies and distributed to KFC and Taco Bell stores as well as to Head office
- Diagnosed, troubleshot and resolved network and system problems
- Evaluated and adopted new technologies to address changing business needs
- Resolved malfunctions with systems and programs through troubleshooting
- Examining requirements for new Taco Bell and KFC stores such as POS,
- Kiosks, Network infrastructure, FOH and BOH Kitchen display system etc
- And involving external parties to get it installed according to requirements
- Driving technical recovery calls of P1/P2 incidents and engaging right people at right time to resolve incident within agreed SLA with minimal business impact
- Planning and conceiving computer systems using information engineering, data modelling and structured analysis
- Gathering requirements and performed gap analysis through design workshops with RBAU Staff
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
- Managing projects and developing projects plans and Managing projects within budget.
Assistant Restaurant Manager
KFC
11.2018 - 02.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
- Hired and managed all staff
- Coordinated and organized all restaurant inventory.
Shift Supervisor
KFC
05.2018 - 10.2018
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed store opening and closing procedures, including setting up registers and checking products
- Delegated tasks to others on grooming team
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Team Member
KFC
12.2015 - 04.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Instructed junior team members on protocols and procedures of each station to maximize contributions
- Sought out ways to go above and beyond job requirements
- Learned all required tasks quickly to maximize performance
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Education
Bachelor - Information Technology
Federation University Australia
Sydney, NSW11.2019
Diploma - Information Technology
La Trobe University
Skills
- HTML, OS, MS Office, Azure, Remote Desktop
- Team Building, Teamwork, Leadership, Collaboration
- Troubleshooting, Information Management, Project Management
- Manage Remote Working Teams, Knowledge of data modelling and data visualisation tools
- Business System management, System testing, Technical Analysis
- Data management, Systems Administration
- POS systems understanding
- IT systems implementation, Basic IT support, Systems configuration
- Information Systems, Technician Support, Information Systems Planning
- System Support
Timeline
Information System Support Technician
Restaurant Brands Australia
02.2020 - Current
Assistant Restaurant Manager
KFC
11.2018 - 02.2020
Shift Supervisor
KFC
05.2018 - 10.2018
Team Member
KFC
12.2015 - 04.2018
Bachelor - Information Technology
Federation University Australia
Diploma - Information Technology
La Trobe University
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