Chirag Prajapati

• Educated customers about billing, payment processing and support policies and procedures.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Increased efficiency and team productivity by promoting operational best practices.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

• Use Yardi Voyager Software for accounting purpose as primary Accounting software.

• Addressing tight deadlines and multitude of Accounting of Accounts Payable, Utility Invoices, Utility Project, Vendor Statement Verification, Accounts Receivables, Cheque Verification, Statement downloading, Profile Set up, Expenses Report, Bank Reconciliation Statement, Lease entry, Collection Process, Any other USA Accounting work and Any outside work etc.

• Also multitude of accounting including Depreciation statement, Fixed Asset tracker, New lease set up, treasury management, audit and any other work etc.

• Preparing Budget Variance Summary on Monthly Basis (Comparing Actual Vs. Budgeted expense for the month and explain the Variance on the same.)

• Looking after P-card improvement programme. i.e. Company provides its employees Purchase Card (i.e. credit card) for business purpose expenses, includes foods, , travelling, Online Furniture order(s) for tenants etc. I follow up on checking the Visa Interlink data on consumption on the same and match it with physical receipts to record/code/verify data/coding accordingly.

• Working up on Missing Invoices tracking cases, following up with the close casers to make sure Invoices got paid or not. (Only Capital Invoices i.e. the one which have a Job Number in it.)

• Call potential clients to expand customer base.

• Interview prospective clients to get data about their financial resources and discuss existing coverage.

• Explain the features of various policies.

• Analyse clients’ current insurance policies and suggest additions or changes. (If needed)

• Customize insurance programs to suit individual clients. (Only need base selling)

• Handle policy renewals i.e. due premium payments.

• Maintain electronic and paper records. (By KYC – Know Your Customer/Client)

• Help policyholders settle claims i.e. either on maturity, survival or in case of death too.

• Prepare profit and loss statements and monthly closing and cost accounting reports.

• Compile and analyse financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions.

• Monitor and review accounting and related system reports for accuracy and completeness.

• Analyse revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control.

• Explain billing invoices and accounting policies to clients.

• Posting of journal entries and reconcile accounts, prepare trial balance of books, maintain general ledgers and prepare financial statements.

• Responsibility towards maintaining the books and accounts.

• Preparing a financial report on the year ending work papers.

• Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
• Maintained integrity of general ledger and chart of accounts.
• Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
• Reviewed business operations and obligations to help organization function at acceptable level.
• General ledger preparation and reconciliation. Check incoming mail, sort and file statement.
• • Responsible for cash banked and maintained as per company policy.• Chase outstanding invoices out for approval for processing.• Reconcile accounts due for payments• Preparation of BAS/GST.• Responsible for month end reports which includes monthly cash flows.• Maintain an ongoing review of customer credit limits.• Processing of supplier invoices, coding and processing of miscellaneous invoices, maintenance invoice processing and the issuing of payments in settlement of supplier invoices.• Reconciliation of creditors accounts, attend to internal and external enquiries regarding accounts, process all credit applications.• On line banking transactions processing.• Analyse and reconcile payments received in versus payments out for non-vehicle contacts.• Processing Non vehicle payments via manual EFT and Cheque period.• Other duties as per the functions assigned to the AP team.

• To make outgoing calls to the company's existing customers.

• To inform them of outstanding bills and due dates.

• To follow-up with the customers for payment collection.

• To enter details in the system for future reference.

• Enter journal entries of the day to day transaction of petty cash and credit transactions.

• Matching the invoices with the client details and accounts.

• Advising the client where to invest extra/access cash.

• Helping to fill up tender forms as well as calculate the competitive bidding price.

• Physical check-up of the stock on the construction site to match with the invoices provided by supplier (Stock take).

• Supervising and management experiences within a well-known department in supermarket.

• Training new members of staff to become to become better sales assistants.

• Develop marketing strategies in order to increase profit and revenue.

• Provide first-class customer support and services to local customers.

• Filling up the stock with quality check, customer service.

• Doing a stock take/temperature checkon daily basis.

• Customer service

• Cash handling

• Opening and Closing Shifts.

• Staff and management enquires

• Responsible for record maintenance for employee

• Ensure paperwork and timesheets are entered in a timely manner.