Chirag Valiya Valappil
Brisbane,QLD
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Sales Assistant
NightOwl Convenience
Brisbane, QLD
12.2021 - Current
- Trained and mentored six new team members on using EFTPOS machine, customer service, and how to restock and face up store
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Manager
Family Farm
, India
01.2010 - 02.2017
- Handled purchase of fertilizers, and seedlings, paying wages, supervising workers, and selling farm produce.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Achievements:
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Upgraded from traditional farming method to modern farming practices resulted in increased output
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Pharmacy Cashier
Family Business
, India
01.2012 - 09.2012
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
Master of Business - Entrepreneurship
The University of Queensland
02.2020 - 07.2022
Graduate Certificate - Business - Entrepreneurship
The University of Queensland
07.2019 - 12.2019
Master of Business Administration - Management
James Cook University
Singapore 03.2017 - 08.2018
Skills
Experience in working with people from multicultural backgrounds, and a good team playerExcellent at organising academic and social events; successfully organized a few events for the Master of Business CommitteeProficiency in using Microsoft Office suite and Google suitePast Mentoring experience with BEL Global Mates, Get Set Summer Down Under Edition and Get Set Semester 1 and 2, 2021 and BEL Buddy in Semesters 1 and 2, 2021, 2022Demonstrated ability to engage with people from diverse backgrounds and listen to their issues
Point of sale operation
Stocking and replenishing
Sales expertise
Product and service sales
Till counting
Store opening and closing
MS Office
G-Suite
Problem-Solving
Teambuilding
Teamwork and Collaboration
Cash Handling
Employee Coaching and Mentoring
Volunteering
President Apr 2021 - Jul 2022
UQ Master of Business Student Program Committee
Responsibilities:
● Acted as a point of contact between the students and the Business School
● Collaborated with other committee members to hold social and academic events for the students.
● Held meetings with students and collected their feedback on their academic experience and apprised the Business School
● Voted to elect the valedictorian from the Master of Business students.
● Attended the annual Business School Education Committee meeting chaired by the Director of Teaching & Learning
UQ BEL Buddy Feb 2021 - Dec 2022
UQ Business School
● Collaborated with other senior students to welcome the new students during the Orientation week
● Volunteered to organize the “Career Fair 2021” along with career service advisors from Business School
Achievements:
● Created awareness among new students about transitioning from school to university life.
UQ GET SET Mentor Jul 2020 - May 2021
UQ Business School
Responsibilities:
● Educated a group of new students about the availability of various intra and extracurricular resources available in the University
Achievements:
● Succeeded in enrolling new students into various volunteering and short-term study programs
Timeline
Sales Assistant
NightOwl Convenience
12.2021 - Current
Master of Business - Entrepreneurship
The University of Queensland
02.2020 - 07.2022
Graduate Certificate - Business - Entrepreneurship
The University of Queensland
07.2019 - 12.2019
Master of Business Administration - Management
James Cook University
03.2017 - 08.2018
Pharmacy Cashier
Family Business
01.2012 - 09.2012
Manager
Family Farm
01.2010 - 02.2017