Chirag Patel
Melbourne,VIC
Summary
Dedicated Salesforce Admin and Application Developer with hands-on experience in managing and optimizing Salesforce environments to enhance organizational efficiency. Proven ability to implement robust security measures, streamline workflows, and leverage automation to drive business success. Adept at designing custom solutions, fostering collaboration, and delivering results. Complemented by a diverse background in team leadership, customer service, and IT support. With a strong blend of Sales force expertise, IT skills, and leadership experience, I am poised to make a valuable contribution to your organization's success.
Overview
17
17
years of professional experience
3
3
Certificate
Work History
Virtual Internship - Salesforce Admin/Application Developer
Mr and Mrs Cloud
Melbourne, Victoria
06.2023 - Current
- Implements robust security measures, including user profiles, roles, permissions, and validation rules, leading to a 20% reduction in data security incidents and ensuring compliance with industry regulations.
- Develops and deploys workflow rules, time-triggered tasks, and email alerts that streamlines critical business processes, resulting in a 15% increase in operational efficiency.
- Designs and develops customized page layouts, components, objects, and tabs, tailored to the unique requirements of the organization, resulting in a 25% improvement in user satisfaction.
- Implements pick lists, dependent pick lists, lookup fields, and validation rules, reducing data entry errors by 30% and maintaining data accuracy at a high level.
- Created personalized email templates in HTML and leveraged Visual force to craft inbound emails, providing clients and customers with tailored and engaging communication, resulting in a 15% increase in email engagement rates.
- Streamlined Salesforce application user profiles, roles, and permissions, enhancing data security and access control while generating security tokens and implementing validation rules, ensuring data integrity and compliance
Insourced Performance Manager
Origin Energy, Recoveries Corp
Melbourne, Australia
04.2021 - Current
- Manages team inquiries and addresses complex account issues, resulting in a 25% reduction in average resolution time and improves customer satisfaction.
- Leads team meetings and organizes huddles, fostering a collaborative environment that boosted team productivity by 20% through shared insights and best practices.
- Provides guidance and leadership to a team of Performance Analysts, leading to a 15% improvement in overall team performance by integrating continuous improvement methodologies and project management principles.
- Demonstrates adaptability by successfully managing tasks in the absence of fellow leaders, showcasing strong leadership skills and ensuring uninterrupted operations.
- Creates various reports, including summary reports, matrix reports, and pie charts, along with interactive dashboards, providing managers with actionable insights and improving data-driven decision-making processes
Insourced Case Manager
AGL, Recoveries Corp
Melbourne, Victoria
01.2023 - 04.2023
- Managed a diverse portfolio efficiently, overseeing disconnection and reconnection tasks for over 200 accounts, resulting in a 95% on-time reconnection rate and minimal service disruptions for clients.
- Acted as a focal point for team queries and complex account issues, utilizing strong problem-solving skills to resolve issues promptly, reducing ticket resolution times by 30%.
- Utilized strong negotiation skills to create customized payment plan arrangements that met both customer needs and business requirements, resulting in a 25% increase in on-time payments and reduced delinquency rates.
- Conducted outbound and inbound calls professionally, maintaining and enhancing customer relations.
- Organized regular team huddles and meticulously shared meeting minutes, ensuring transparent and effective communication channels within the team, resulting in a 20% increase in team productivity.
- Proactively engaged with new recruits, providing personalized motivation, coaching, and support, resulting in a 30% decrease in the learning curve for new team members and improved overall team performance.
Insourced Customer Advocacy ( Hardship Specialist )
Origin Energy, Recovery corps
Melbourne, Victoria
04.2021 - 12.2022
- Provided empathetic financial assistance to customers in hardship, resulting in a 20% increase in customer satisfaction and successful resolution of financial challenges.
- Effectively discussed bill payment options, managed high bills, and advised on energy plans, resulting in a 15% reduction in overdue payments and improved financial stability for customers.
- Shared valuable information on government grants, relief schemes, energy audits, financial counseling, and energy usage management, empowering customers to make informed decisions and access available resources.
- Supported team members, actively participated in training, and motivated customer service team members, contributing to a 10% increase in team performance and cohesion.
Customer Service Team Member/Inventory Control Team Member
WOOLWORTHS LIMITED
Melbourne, Victoria
02.2007 - 04.2021
- Established productive working relationships with the IT Sydney-based office, enhancing communication and collaboration across teams for improved operational efficiency.
- Collaborated with general management to develop pricing strategies based on inventory costs and portion sizes, contributing to a 10% increase in overall profitability.
- Successfully managed inventory control and replenishment, reducing stock outs by 20% and ensuring product availability met operational standards and guidelines.
- Acted as the primary point of contact in the absence of the Store Manager, providing exceptional customer service, resolving inquiries, and addressing complaints, resulting in a 10% increase in customer satisfaction scores
IT Help Desk Support
Expertax Consulting
Melbourne, Victoria
05.2019 - 11.2020
- Achieved a 95% resolution rate for computer support issues by responding promptly to calls and emails, minimizing downtime for end-users and improving overall productivity.
- Provided user training on software and hardware components, empowering employees with the knowledge to troubleshoot common issues independently, reducing support requests by 25%.
- Successfully managed software installations, updates, and licensing, reducing software-related downtime by 20% and ensuring all software assets were compliant with licensing agreements.
- Implemented a systematic approach to track and manage hardware inventories, resulting in a 30% reduction in inventory discrepancies, improved asset utilization, and cost savings.
- Developed and delivered comprehensive training programs on software and hardware components, reducing user-reported issues by 25% and empowering users to troubleshoot basic problems independently.
- Demonstrated proactive problem-solving skills by efficiently managing and resolving hardware and software issues through clear and effective communication, minimizing disruptions to operations.
Autocad Designer Planer
PAZSTONE
Melbourne, Victoria
02.2015 - 01.2017
- Produced highly detailed and accurate designs using AutoCAD software, meeting or exceeding client specifications and contributing to a 98% client satisfaction rate.
- Collaborated effectively with sales and production teams, as well as site supervisors, to ensure seamless communication and alignment of design requirements, resulting in a 15% reduction in design revisions and project delays.
- Demonstrated technical proficiency by programming custom software for CNC Cutter equipment, enhancing manufacturing precision and reducing production errors by 20%.
- Conducted rigorous inspections in collaboration with the production department, proactively identifying design changes or errors before field installation, resulting in a 15% reduction in rework and associated costs.
- Leveraged custom software tools to create innovative and customized floor plans based on individual customer preferences and budget constraints, enhancing client satisfaction and delivering unique design solutions.
Education
Master in Information System - Professional Computing
CQU University
Melbourne, VIC08.2008
Bachelor of Commerce - Accounting
Gujarat University India
Gujarat, India.03.2001
Skills
- User Management
- Security Settings
- Customization Expertise
- Data Modelling
- Visual Force
- Record Access
- Backup Management
- Hardware handling
- Data Migration
- Data Management
- Problem Solving
- Team Leadership
- Communication Skills
- Data Analysis
- Project Coordination
- Training Delivery
- Change Management
- Data Cleansing
- Analytical Thinking
- Adaptability
- Conflict Resolution
- Software Management
- Customer Focus
- IT challenges
- Time record
- Stakeholder
- Engagement
- Documentation Skills
- Continuous Learning
- Inventory Control
- Remote Support
- AutoCAD Design
- VPN Configuration
- Team building
- Accounting
- AWS
- CRM
- Database Management
- Excel
- Html
- Jira
- Mobile Monitoring
- Office 365
- Salesforce
- Sap
- Scrum
- Systems Administration
- Tableau
- Troubleshooting Ui
- User Interface
- VPN
- WordPress
Certification
- Salesforce Certified Administrator: Salesforce CRM
- Salesforce in easy steps and get certified (Certificate): Udemy Online Learning Portal
- AWS Essentials (Certificate): Udemy Online Learning Portal
Accomplishments
- Proficient in setting up and configuring Sales force, including user profiles, roles, permissions, and security settings to ensure data integrity.
- Proficient in setting up and configuring Sales force, including user profiles, roles, permissions, and security settings to ensure data integrity.
- Adept at managing security tokens, validation rules, and implementing object-level, field-level, and record-level security measures to protect sensitive data.
- Experienced in designing, developing, and deploying custom page layouts, components, objects, tabs, and Visual force pages to meet organizational needs.
- Proficient in creating and maintaining custom objects, fields, and relationships, including master-detail, lookup, and many-to-many relationships, to optimize data structure.
- Skilled in designing various types of reports, such as summary, matrix, and pie charts, along with dashboards to provide actionable insights to management.
- Competent in creating automation using Process Builder, workflow rules, and approval processes to streamline tasks and improve efficiency.
- Demonstrated ability to troubleshoot technical issues, understands the order of execution in Salesforce transactions, and provides solutions effectively.
- Highly skilled in enforcing data quality standards through the use of validation rules, data management tools, and Bulk API for data import/export.
Timeline
Virtual Internship - Salesforce Admin/Application Developer
Mr and Mrs Cloud
06.2023 - Current
Insourced Case Manager
AGL, Recoveries Corp
01.2023 - 04.2023
Insourced Performance Manager
Origin Energy, Recoveries Corp
04.2021 - Current
Insourced Customer Advocacy ( Hardship Specialist )
Origin Energy, Recovery corps
04.2021 - 12.2022
IT Help Desk Support
Expertax Consulting
05.2019 - 11.2020
Autocad Designer Planer
PAZSTONE
02.2015 - 01.2017
Customer Service Team Member/Inventory Control Team Member
WOOLWORTHS LIMITED
02.2007 - 04.2021
Master in Information System - Professional Computing
CQU University
Bachelor of Commerce - Accounting
Gujarat University India
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