Chiranjeevi Bathula
Melbourne,Australia
Summary
Customer-focused and empathetic Support Professional with over 2.5years of experience in resolving customer inquiries, handling complaints, and providing product support across various communication channels. Proven ability to deliver a high standard of service, maintain client satisfaction, and work efficiently in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
Tech Mahindra
Melbourne, Australia
03.2022 - Current
- Handled 20+ customer inquiries daily via phone, email, and live chat, ensuring prompt resolutions.
- Resolved technical and non-technical issues, enhancing customer satisfaction through effective support.
- Collaborated with internal teams to escalate and resolve complex customer issues.
- Documented all interactions in service now capture, ensuring accuracy and completeness of records.
Customer Service Associate
Australia Post
Melbourne, Australia
09.2021 - 02.2022
- Consistently exceeded KPI targets for call resolution time and customer satisfaction (CSAT).
- Supported customers with order placements, returns, billing inquiries, and account updates to enhance satisfaction.
- Managed difficult interactions with professionalism and empathy to uphold brand loyalty.
- Trained and mentored 5 new team members on system use and customer handling best practices.
Education
Masters -
Australian Careers Education
Melbourne06-2023
Skills
- Customer service
- Communication skills
- Microsoft excel
- Customer relationship management
- Technical troubleshooting
- Service now capture
- Microsoft word
- Documentation review
References
Available upon request
Timeline
Customer Support Representative
Tech Mahindra
03.2022 - Current
Customer Service Associate
Australia Post
09.2021 - 02.2022
Masters -
Australian Careers Education