Chiranjeevi Raja Potluri

• Provide an exceptional level of customer service support for PCs, Laptops, and printers, where necessary.
• Troubleshoot hardware and software-based desktop errors and provide support and maintenance for the end-user, resulting in either first fix or escalation of the issue.
• Carry out new user procedures including setting up new user accounts in Active Directory, creating a new email account , installing all relevant software onto their Laptop, and ensuring that the user has all their required access rights.
• Monitor and utilize the service now ticketing system to resolve client issues in a timely manner.
• Deploy new user setups(monitor, keyboard, mouse and headsets etc) for onboarding personnel.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Retrieving devices from offboarding users and communicating email and over the phone.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Maintained above 90% in quality and compliance evaluation matrix

Key Responsibilities:

• Helping large volume of customers on daily basis with a positive attitude and focus on customer satisfaction
• Addressing escalated customer service issues sent from sales and service teams to save customer relationships
• Adhering to company policies and scripts to consistently achieve call-time and quality standards
• Addressing customer account discrepancies and concerns.
• Answer calls in a timely and efficient manner
• Deliver an exceptional experience to all customers
• Maintain accurate records of customer calls
• Documented and detailed calls and complaints using thecall center's CRM database.

• Picking and packing orders.
• Ensuring the stock variance is kept to a minimum.
• Evaluating supplies and product inventory to ensure quality standards are met.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Overseeing inventory allocation to process customer orders.
• Keeping documentation and records accurate and up-to-date to prevent errors in processing and delivery.
• Preparing outbound manifests and arranging logistics.
• Training new staff about the job's duties, company policies, and safety procedures for rapid onboarding.
• Maintaining high-level KPIs by fulfilling orders in a timely manner.
• comply with all OH&S policies and procedures throughout the warehouse.

• Successfully worked with clients who were mentally impaired as a result of drug abuse and syndromes

Key Responsibilities:

• Conducted administration tasks including data entry, completing shift progress notes, as well as completing incident reports
• Applied the person-centred framework and trauma-informed approaches
• Demonstrated good listening skills and an understanding of client requests
• Built rapport and trust between clients to achieve their goals
• Ensured all medication administration was undertaken according toPIYC policies and procedures.

• Implemented patient counselling methods which increased patient satisfaction by almost 100%
• Received a top score (100%) for having the friendliest chairside manner to patients

Key Responsibilities:

• Examined teeth and gums with appropriate dental instruments, x-rays and other diagnostic equipment
• Examined patients' head, neck and oral cavities for signs of disease
• Actively participated in outreach programs for underinsured children
• Planned and coordinated public dental health programs
• Maintained a clean, sterile and a positive environment to optimize patient comfort, safety and satisfaction
• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
• Maintained a master calendar and scheduled new appointments based on availability

• Examined teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
• Improved patients' oral health by educating them on better brushing and flossing habits
• Used VAIDHYO software to manage and store patient medical information to assist with diagnosis and treatment planning
• Gave public talks on the importance of health education and specific disease prevention and treatment strategies.