Chiranjiv Acharya
Para Hills,SA
Summary
I graduated from Federation University with a Master of Information Technology and am currently working as an IT Support Engineer, where I have gained valuable experience in resolving complex technical challenges over the past three years. I am recognized for my strong technical troubleshooting skills, as well as my expertise in software and hardware installation, website development, diagnostic skills, Jira, Active Directory, Office 365, SharePoint and Microsoft/Mac OS solutions, and networking support. I am committed to delivering exceptional customer service and maintaining a professional and communicative approach while ensuring optimal functionality for service users.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
Mylifemyway
Payneham, SA
05.2022 - Current
- Monitor the performance of the managed services provider, prioritize, and escalate service tickets as required to ensure timely resolution with the required quality.
- Provide level 1 and 2 software and hardware support for clients' day-to-day operations.
- Provide solutions with the Microsoft suite, including Windows, Office 365, SharePoint, Active Directory, DNS, and group policy.
- Monitoring and maintaining the security of IT systems, including firewalls, antivirus software, and intrusion detection systems.
- Configure and support firewalls and VPN technologies, including server and blade hardware, Windows Server and VMWare
- Ensuring compliance with IT policies and procedures, including data privacy and security standards
- Keeping up-to-date with emerging technologies and recommending improvements to existing systems and infrastructure.
- Manage all data backup (OneDrive, google Drive) using GoodSync, Acronis Cyber
- Regularly update the company website using WordPress, HTML, CSS, JavaScript and including Google Analytics and SEO.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Implemented security measures to protect organizational data from unauthorized access.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
Administrator and Graphics Designer
Artoprint
Adelaide, SA
10.2021 - 04.2022
- Developed and maintained web applications using front-end and back-end technologies
- Worked closely with clients to understand their vision and bring it to life on the web
- Implement and maintain responsive design for mobile and desktop devices
- Optimize web pages for maximum speed and scalability, ensuring a great user experience
- Write efficient, reusable, and scalable code using best practices for front-end development
- Develop website using WordPress, PHP, HTML, CSS, JavaScript, Bootstrap and Responsive website design
- Develop website using HTML, CSS, JavaScript, Bootstrap, WordPress and PHP
Education
ACS Accredited: Professional Year Program -
Performance Education
Adelaide, SA08-2021
Master of Information Technology: Software Engineering -
Federation University (IIBIT Campus)
SA10.2020
Bachelor of Electronics And Communication Engineer -
NSIT Gujarat University
India09-2013
Skills
- Experience with Active Directory
- Jira
- Office 365
- SharePoint
- OneDrive and other IT service management tools
- Troubleshooting and quick problem-solving skills
- Familiarity with networking concepts such as TCP/IP
- DNS
- DHCP
- And VPN
- Proficiency in operating systems such as Windows
- MacOS
- And Linux
- Understanding of cloud computing platforms such as AWS
- Azure
- And Google Cloud
- JIRA
- Microsoft office NetSuite
- And Manage Engine
- Experience with security protocols and tools such as firewalls
- Anti-virus software
- And intrusion detection/prevention systems
- Experience with mobile devices and mobile device management solutions
- Soft Skill: Customer Service
- Self-Motivated
- Take Leadership
- Effective Communication
- Teamwork
- Problem-Solving
- Technical Support
- Customer Service
- DHCP/DNS Ethernet and Firewall proficient
- Product Troubleshooting
- Hardware upgrades
- Complaint resolution
- Issue Troubleshooting
- Application installations
- Technical documents comprehension
Visa Status & ID Proof
- Permanent Residency
- Driving License (SA)
Languages
- English: Fluent
- Hindi: Native
- Gujarati: Native
Hobbies and Interests
- Listening Music
- Trekking, Hiking and Travel
- Reading Book
Languages
English
Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
References
References available upon request.
Timeline
IT Support Engineer
Mylifemyway
05.2022 - Current
Administrator and Graphics Designer
Artoprint
10.2021 - 04.2022
ACS Accredited: Professional Year Program -
Performance Education
Master of Information Technology: Software Engineering -
Federation University (IIBIT Campus)
Bachelor of Electronics And Communication Engineer -
NSIT Gujarat University
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